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тАО09-14-2016 07:48 AM
тАО09-14-2016 07:48 AM
DL380 and CP1623 cooperation
Hi!
Please help me with your expirence.
Our engeenier design to use CP1623 (Siemens Card) in HP Server DL380 Gen9, finally driver could not installed correctly and this car is not work (in device managment it shown with yellow warning).
Main operation system is Win 2008 R2 Standart (64bit). Siemens soft PCS7 SP1
How to make all work and good?
Do some one already solve problem like this?
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тАО09-14-2016 11:46 PM
тАО09-14-2016 11:46 PM
Re: DL380 and CP1623 cooperation
IMHO this is something you need to ask the provider of the card, maybe you need another newer driver or whatever.
Hope this helps!
Regards
Torsten.
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тАО09-15-2016 05:41 AM
тАО09-15-2016 05:41 AM
Re: DL380 and CP1623 cooperation
Hi,
We check log in iLO and found that PCI Bus has problem.
Can it be a reason why PCI Card CP1623 could not install in correct way?
How to solve problem with PCI BUS Error?
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тАО09-15-2016 07:02 AM
тАО09-15-2016 07:02 AM
Re: DL380 and CP1623 cooperation
I remember there was a PCI related issue in a certain BIOS version 1.xx that was solved later.
Please make sure to update the BIOS (firmware) to version 2.22 and check again.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
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тАО09-16-2016 02:08 AM
тАО09-16-2016 02:08 AM
Re: DL380 and CP1623 cooperation
Hi,
We made BIOS update with lastest version.
Now we have BIOS 2.22 - It not help, We have same problem with PCI.
What we can do next?
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тАО09-16-2016 02:40 AM
тАО09-16-2016 02:40 AM
Re: DL380 and CP1623 cooperation
open a hardware call @ HPE support.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
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тАО09-16-2016 03:45 AM
тАО09-16-2016 03:45 AM
Re: DL380 and CP1623 cooperation
hi!
what is that: open a hardware call @ HPE support.?
How to do it?
Do I need Internet connection for this?
This server are instaled in industrial applycation and work in internal network like 192.168.xx.xx
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тАО09-16-2016 03:53 AM - edited тАО09-16-2016 03:57 AM
тАО09-16-2016 03:53 AM - edited тАО09-16-2016 03:57 AM
Re: DL380 and CP1623 cooperation
Go to http://www8.hp.com/us/en/hpe/contact/contact.html
and select your country (click the country shown left at bottom), then follow SUPPORT.
Keep the serial no. ready, they will ask you about.
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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тАО09-16-2016 03:58 AM
тАО09-16-2016 03:58 AM
Re: DL380 and CP1623 cooperation
Hi,
I see. I already call to HPE Support Russia answer was:
- CP1623 Siemens product so call to Siemens support )))
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тАО09-16-2016 04:08 AM - edited тАО09-16-2016 04:25 AM
тАО09-16-2016 04:08 AM - edited тАО09-16-2016 04:25 AM
Re: DL380 and CP1623 cooperation
If you got an PCI Bus Error it should appear in the IML of the server (have a look into the ILO interface -> IML).
More detail would be helpful.
With this error message, contact HPE support again.
They should explain, why it is not a hardware issue of the server ...
Maybe they want to have the AHS report from the server (you can get it from ILO too). There they can see all messages themselve.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!