DL380G4 unable to see 6i controller or disks

[Chris Goodrich_1]

When booting the above server we are able to press F8 and go into the rom based acu and configure the logical drives. When booted into Smart Start 7.01 on the front screen it lists the 6i controller as the primary boot device (model number 64XX) however it does not list any logical drives. When you enter the ACU it does not detect the array controller.

We have:
1 - Upgraded the firmware on all disks.
2 - Upgraded system ROM to lastest version.

[JohnWRuffo]

Chris:

Do you have a 6400 Array Controller installed with the 6i?

[Chris Goodrich_1]

I don't know, the server we have brought has a part number of 311143-421 and we have no brought another controller. Do they shipp with 2 controllers? Is they something with have to configure in the bios?

Thanks in advance for your help.

[JohnWRuffo]

No.. not by default.

Di you go into the RBSU and set the 6i to be your first boot controller, select your O/S and set the first boot device?

ftp://ftp.compaq.com/pub/supportinformation/techpubs/user_reference_guides/347563-001_rev1_us.pdf

[Chris Goodrich_1]

I have been to the RBSU and the first boot controller is the embedded 6i contoller, the second boot device is the embedded pci ide controller. There is no reference to the 6400 controller, is this not the version of the 6i controller? I have ste the OS but when going into smartstart it still does not detect the controller or disks.

[Chris Goodrich_1]

When I bopot up with the Windows 2003 server cd it finds the logical drive and I can install it. However with SmartStart or Linux it will not find the controller or disks. Are there any Linux drivers anyware for the 6i controller???

[Stephen Kebbell]

Hi Chris,

you can get Linux drivers here
http://h18004.www1.hp.com/support/files/server/us/index.html

Also, are you using SmartStart 7.01 or 7.10? I think you may need 7.10 to recognise the 6i and its logical drivers properly. You can download SS 7.10 here:
http://h18000.www1.hp.com/products/servers/management/smartstart/index.html

Regards,
Stephen

[Chris Goodrich_1]

Thanks Stephen, I have downloaded SmartStart version 7.10 and booted up with it, this now detects the controllers and the disks.

We are trying to install SUSE Linux Enterprise version 8 however there is no reference to this on the driver pages. Are there any driver updates for the 6i controller for this verion of Linux?

[Stephen Kebbell]

Hi Chris,

there's a driver here:
http://h18004.www1.hp.com/support/files/server/us/download/21190.html

SUSE Enterprise 8 is also called United Linux 1.0 on the ProLiant pages.
I'm no Linux expert, but I do remember installing SLES8 on a 5300 controller (uses same driver as the 6i), and you needed to boot from the SLES8 Service Pack 1 CD so it could recognise the controller correctly. Then the Installation could proceed, and when it was finished , the latest ProLiant Support Pack was installed.

Regards,
Stephen