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DL380G5 BSOD due CPQTEAM

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clockwork
Occasional Advisor

DL380G5 BSOD due CPQTEAM

Hello All,

I'm start to be crazy with this server:
DL380 G5 with win2k3 Ent. 4GB RAM 4CPU dual core.
So every 2/3 days but sometime after 8 days this server go in BSOD and everytime for the same reason: MODULE_NAME: cpqteam
The FW and drivers for the NIC'S is the latest, NW teaming is set to NFT and nw speed is fixed to 1GB.
Any idea?
In attachment the last DUMP file...
9 REPLIES
marcus1234
Honored Contributor

Re: DL380G5 BSOD due CPQTEAM


disable teanming remove tefer 2 driver if it is in dev manager

its from symantec endpoint , disable firewalls for now,,


boot server with firmware cd 8.7

when done use psp pac#k 8.3 take all updates

now disable and recreate teaming

enjoy

if still issues boot from psp cd

and run offline diagnostics and post survey report here i will look enjoy :)

This is how we thank each other in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Enjoy:)


clockwork
Occasional Advisor

Re: DL380G5 BSOD due CPQTEAM

Thanks for the reply and advice!
I need to plan the downtime and have the approval from customer before do something. I will let you know ASAP!

Thanks!
clockwork
Occasional Advisor

Re: DL380G5 BSOD due CPQTEAM

Ok, FW and driver's updated to the last version. Teaming dissolved and recreated.
Now I will monitor the server and let you know the result.

Thanks!
Marco
juan quesada
Respected Contributor

Re: DL380G5 BSOD due CPQTEAM

cpqteam.sys is the NCU driver, this is a very know issue, to fix it, as you mentioned, updade NIC drivers and FW, uninstall NCU (from LAC properties) and re- intall it.

To check versions run from cmd hpnetsvy > NCUreport.txt and paste it here

regards,
clockwork
Occasional Advisor

Re: DL380G5 BSOD due CPQTEAM

Ok, I will do perform also this step tomorrow morning and let you know.

For now in attachment you can find the TXT

Thanks a lot
Marco
juan quesada
Respected Contributor
Solution

Re: DL380G5 BSOD due CPQTEAM

you might need to disable the SNP (scalable network pack)

To manually disable RSS and TCP Offload yourself, follow these steps:
Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
Right-click EnableTCPChimney, and then click Modify.
In the Value data box, type 0, and then click OK.
Right-click EnableRSS, and then click Modify.
In the Value data box, type 0, and then click OK.
Right-click EnableTCPA, and then click Modify.
In the Value data box, type 0, and then click OK.
Exit Registry Editor, and then restart the computer.
clockwork
Occasional Advisor

Re: DL380G5 BSOD due CPQTEAM

OK I got it, but still needed to uninstall and reinstall the NCU? I hope to have already the latest version installed.

Best regards
Marco
juan quesada
Respected Contributor

Re: DL380G5 BSOD due CPQTEAM

nope, just disable the SNP
clockwork
Occasional Advisor

Re: DL380G5 BSOD due CPQTEAM

Ok! Done also the changes on the registry but I need to wait for the reboot.
Thanks a lot to both of you!

Marco