DL380G5: SA P400 Firmware Update Fails

[Erhard Pütz]

Hi,

as you can see below: the actual firmware is definately older but the tool thinks at the same time that it is not .... (see log below)

Any ideas except updating with FW UPD CD?

Best regards,

Erhard

==

Severity Informational
Task ID VCA1299752922
Date / Time 10.03.2011 11:29:24
Message Smart Component, cp013970.exe , returned result code 3, no action taken.
Additional Data
////////////////////////////////////////////////////////////////////////////////
// HP Smart Update Manager for Target localhost Started: Do Mrz 10 2011 11:29:02
////////////////////////////////////////////////////////////////////////////////

====== HP Smart Update Manager Installation Log ======
===========================================================================
Source: cp013970.exe
Version: 7.22.0.0
Log Date: 10.03.2011 11:29:19

Log Session Start...

Executing setup utility - cpqsetup.exe...

---------------------------------------------------------------------------
Setup Session Beginning 10.03.2011 - 11:29:19
---------------------------------------------------------------------------
Command Line Parameters Given: /silent
Name: Online ROM Flash Component for Windows - Smart Array P400 and P400i
New Version: 7.22

Determining component installation state...
- Is operating system supported... Yes
- Is necessary disk space available... Yes
- Is hardware present... Yes
- Is component already installed... No
- Is component marked for removal... No
- Installed component version status... Older
- Checking dependency list... Done.

The software is installed and up to date. The installation process does not need to continue. However, you may still install the software.




- /force must be specified on the command-line to enable installation
Installation will not continue.

No operation was carried out.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed.

Log Session End. [11:29:22]
Return Code (3)
===========================================================================

////////////////////////////////////////////////////////////////////////////////
// Exit Code for Target localhost: 3
// HP Smart Update Manager for Target localhost Finished: Do Mrz 10 2011 11:29:23
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// HP Smart Update Manager for Target localhost Started: Do Mrz 10 2011 11:29:02
////////////////////////////////////////////////////////////////////////////////

Starting Discovery
Discovery Process Finished
Starting Installation
Installing: Smart Array P400 and P400i
Installation Finished
Installed Components:
Component File Name: cp013970.exe
Component Name: Smart Array P400 and P400i
Original Version: 7.18
New Version: 7.22
Installation Result: Not executed: Host is already current

////////////////////////////////////////////////////////////////////////////////
// Exit Code for Target localhost: 3
// HP Smart Update Manager for Target localhost Finished: Do Mrz 10 2011 11:29:23
////////////////////////////////////////////////////////////////////////////////

[gregersenj]

Yes.

Some of the components you must run with /force.

I have seen this problem with the 3.52 FW for the P41 etc.

cp013970.exe /silent/force.

altenately:
Run the FW DVD on-line or off-line.

BR
/jag

[Erhard Pütz]

Hi,

I was about to do so (running the cp with the /force) but ....

> have seen this problem with the 3.52 FW for the P41 etc.

since I have seen those problems as well as with previous firmware updates I remembered that I extracted the CPxxxxxx and ran the setup.exe instead which then resulted in an "incorrect OS version error".

So I lost a good deal of my confidence and just running cp013970.exe with the force option seems a bit uncareful to me.

Unfortunately I do not have a DL380G5 for testing. Can we make sure that there is at least a firmware for the P400 in the cp013970? Not that I have an E200i afterwards...

Best regards

Erhard

[gregersenj]

Well my experience is that some packages fail, if you run them with /silent only.
Ei the 3.52 fail, but the 3.66 doesn't, for the P410.

Only downside of using /force, is that it will do a downgrade, in case you would have a newer FW installed.
ei. if you have got a 7.22 installed and then run the 7,18 fw packages with /force, then it will downgrade.

If you don't like that. You must run the full DVD.

BR
/jag

[Erhard Pütz]

Hi,

well I think I will do it the careful way.

I think that I am still too accustomed to the carefully tested HP software of earlier days.

Thanks however.

Best regards

Erhard

[Erhard Pütz]

Performing an offline firmware update neither is what I wanted to do nor does it have the slightest thing to do with a debugged Online ROM Flash.

So the problem is not solved but only worked around.

Erhard