DL380G5 and HP LSI Ultra 320 Scsi

[GENICOT]

Hi,

We have a DL380G5 installed with a SBS 2003 SP2.
We are using a HP Ultrium 3-SCSI (External LTO Ultrium 920 400/800 Gb) connected to a HP LSI Adapter Ultra320 SCSI 2000 Series(W/1020/1030)(StorPort).
The HP Ulrium has the driver 1.0.5.2 and the has firmware D22D.
The HP LSI SCSI card has the drive 1.24.4.0.

The problem is when we try to make a large Backup, the backup begin but fail sometimes after 30Gb, sometimes after 80Gb...

The tape drive has already been replaced but we have always the same problem.

Can somebody help us pleased?

Thanks very much for your help.

[Mi6t0]

Hi :)

Try updating the storport driver:

http://support.microsoft.com/kb/943295/en-us

[GENICOT]

Hi,

Thanks for your reply :)

I've installed the StorPort update and retry 2 backups of 297Gb but I've always the same problem, one failed at 246 Gb and the second at 68 GB.

Thanks for your Help

[KarloChacon]

hi do you have spare number for that LSI card I mean doing a research I cannot find something very specific to check driver and firmware for that card

only this

http://www.lsi.com/storage_home/products_home/host_bus_adapters/scsi_hbas/lsi21320r/index.html

new driver and firmware I think are available in case that is the card

http://www.google.com/search?q=HP+LSI+Adapter+Ultra320+SCSI+2000&sourceid=navclient-ff&ie=UTF-8&rlz=1B3GGGL_enCR258CR258

regards

[GENICOT]

Hi,

the SCSI card used is the HP SC11Xe Host Bus Adapter.

HP Reference: 412911-B21

The last drivers I've found on the HP site are the 1.24.4.0 and they are installed.

Thanks for your help.

Best Regards

[GENICOT]

Hi,

I've installed the last driver for the SCSI card on the LSI Web Site (1.26.05.00).

(The drivers on the HP Beb site are 1.24.4.0).

But I've always the same problem!

Impossible to complete the backup.

Does anyone has an idea?

Thanks for your help.

Best regards

[Melhus]

Same problem with ML350 and LTO Ultrium. Using Backup Exec 11d.

Managed to complete backup after changing Device Configuration to this parameters:
__________________________________
Preferred configuration
Block Size 16K
Buffer size 32K
Buffer count 10

Unchecked Write Single Block Mode
___________________________________
I have Warning in Eventlog ever two minutes:
Event Id 33152
Adamm Mover Error: Write Retry!
Error = ERROR_IO_DEVICE

Got a new drive from HP yesterday, but same problem.

[Joshua Small_2]

Echoes my experience.

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1158447

In the end, the only satisfaction I got was from mass abuse of several senior HP technicians (ask to talk to someone's manager, then ask to talk to their manager, then ask for their manager), resulting in them refunding the tape drive. More than six months after the case was logged, and without a fix, I felt it was justified. Hopefully you have better luck.

[juan quesada]

Hi,

controller works for this server? not listed in the recommended parts, same with the LTO-3 Ultrium 920 "SCSI" external, only LTO-3 Ultrium 920 "SAS" external is supported

http://h18004.www1.hp.com/products/quickspecs/12477_na/12477_na.html#Options

also, does the Ultrium works with and LSI controller?
http://h18006.www1.hp.com/products/quickspecs/12128_div/12128_div.html#Options
dond't thinks so, please correct me if I'm wrong

Regards,

[Melhus]

Try to stop the Insight Manager Services. No more Event Id 33152 after I stopped these services, and backup completes OK.

Problem started for me after upgrade of the storport driver.