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тАО01-13-2010 07:49 PM
тАО01-13-2010 07:49 PM
DL380G6 Corrected Machine Check error Win2008R2
(The processor is an Intel E5540)
Level: Warning
Source: WHEA-Logger
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor ID: 4
This is logged every few minutes in the system event log and eventually the system threshold for correctable errors is exceeded.
At that point, HP Server Agents log an error indicating the CPU should be replaced.
I have run complete tests via HP offline diagnostics and the processor tests fine, so it seems less likely there is a hardware fault.
I'm wondering if others might have seen this before and perhaps it could be a software glitch or issue.
I would really appreciate any suggestions or ideas.
Thanks everyone.
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тАО01-14-2010 11:03 AM
тАО01-14-2010 11:03 AM
Re: DL380G6 Corrected Machine Check error Win2008R2
and drivers with psp softwarecdrom 8.3 if issue continues
http://support.microsoft.com/?kbid=912310
enjoy :)
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тАО01-14-2010 08:01 PM
тАО01-14-2010 08:01 PM
Re: DL380G6 Corrected Machine Check error Win2008R2
I did install the server using SmartStart 8.30 - sorry should have mentioned that in my original post.
Today I spent the day making sure drivers and firmware are up-to-date on the server.
That didn't help - the same warning is logged.
I also installed Windows 2003 X64 to check if the warning appears under that OS and it does appear exactly the same as a warning in the system event log.
So that leaves me with what looks like a hardware fault. I guess my next step is to call HP as I am not sure what else it could be.
I would appreciate any further advice or ideas...
Thank you
Simon
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тАО01-15-2010 10:44 AM
тАО01-15-2010 10:44 AM
Re: DL380G6 Corrected Machine Check error Win2008R2
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тАО01-17-2010 09:51 AM - last edited on тАО03-23-2017 04:06 AM by Parvez_Admin
тАО01-17-2010 09:51 AM - last edited on тАО03-23-2017 04:06 AM by Parvez_Admin
Re: DL380G6 Corrected Machine Check error Win2008R2
hmm simon have you seen this
http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c01955503&lang=en-us&cc=us
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тАО01-17-2010 04:03 PM
тАО01-17-2010 04:03 PM
Re: DL380G6 Corrected Machine Check error Win2008R2
So I applied that update to see if it would help with my issue.
Unfortunately, it didn't.
I'm still seeing the same errors logged in the event log, later followed by a message from hpilo2 stating:
Processor 1 has corrected an excessive number of internal errors. The system will continue to operate.
At this point the processor is flagged on the system management home page with an action: Replace CPU.
The strange thing is the system seems stable, even when running a CPU intensive stability test (Prime 95). In fact, I've noticed the machine check warning seems to not be logged when CPU usage is high; only when the processor is idle.
Thanks again for taking the time to help out Mark. I wish we could figure this out but it seems to be a tricky one.
I welcome any further suggestions or comments.
Thanks - Simon
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тАО01-18-2010 11:27 AM - last edited on тАО03-23-2017 04:46 AM by Parvez_Admin
тАО01-18-2010 11:27 AM - last edited on тАО03-23-2017 04:46 AM by Parvez_Admin
Re: DL380G6 Corrected Machine Check error Win2008R2
as I mentioned
appears culprit is the cpu..
friendly hint:)
This is how we thank each other in the forum
https://community.hpe.com/t5/Community-FAQ/FAQ-Kudos/m-p/6838486/highlight/true#M7
Enjoy:)
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тАО01-20-2010 04:23 PM
тАО01-20-2010 04:23 PM
Re: DL380G6 Corrected Machine Check error Win2008R2
I provided details about the processor warnings.
The HP tech asked me to change a setting in the BIOS, to see if it would help. He mentioned there have been similar calls to this one mentioning correctable memory and processor warnings.
I am documenting those steps in case this helps someone else.
The steps are:
1. Reboot the server and press F9 to enter RBSU.
2. Select "Power Management Options."
3. Select "Advanced Power Management Options."
4. Select "Minimum Processor Idle Power State."
5. Select "C1E" or "No C-States."
After changing this setting, I no longer receive any warnings about the processor.
So it appears there isn't a hardware fault but some kind of firmware/OS/power management issue perhaps.
I wonder if there are any disadvantages to changing the idle mode setting... I suspect slightly reduced power efficiency.
Anyone please feel free to chip in with any comments about what this change actually does.
Hope this helps someone else.
Simon
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тАО01-21-2010 12:06 PM - last edited on тАО03-23-2017 04:05 AM by Parvez_Admin
тАО01-21-2010 12:06 PM - last edited on тАО03-23-2017 04:05 AM by Parvez_Admin
Re: DL380G6 Corrected Machine Check error Win2008R2
hmm simon only diff is a slight diff in power consumption
http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c01955503&lang=en-us&cc=us
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тАО01-21-2010 12:08 PM
тАО01-21-2010 12:08 PM