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DL380R02 + Smart Array 5300 Controller....

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shepaldo
Occasional Visitor

DL380R02 + Smart Array 5300 Controller....

After a simple restart, a Proliant DL380R02 with the internal disks (2 x RAID1, 4 X RAID5) attached to the SA5300 controller can no longer see any of the 6 internal disks on boot and hence gives a non-system disk error on boot...is this a common problem?

Starting from a Smartstart CD and running the Array Diagnostic Utility gives the attached output...

Help!

KR,

Shepaldo
3 REPLIES
Steven Clementi
Honored Contributor
Solution

Re: DL380R02 + Smart Array 5300 Controller....

Did you check for loose cables?

Open up the server and reseat the connectors, perhaps over time they became loose to the point were.. it did not stop working, but after an initialization, there was too much signal lose.


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
shepaldo
Occasional Visitor

Re: DL380R02 + Smart Array 5300 Controller....

Thanks for the reply Stephen, you were almost right - the existing cable seemed firmly seated and reseating didn't fix the problem; however, I stole a cable from another system and the server booted fine with the replacment - I guess the faulty cable maybe got a wire crimped/cracked anf finally gave up the ghost.

So, all's well that ends well.

KR,

Shepaldo
shepaldo
Occasional Visitor

Re: DL380R02 + Smart Array 5300 Controller....

Replaced cable from disk backplane to Smart Array 5300 port.