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DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

 
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ITIServiceDesk
Occasional Advisor

DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

I'm trying out Agentless Management for the first time instead of using Insight Management Agents but the Systems Management Homepage just shows 'No Items' instead of listing all the hardware and software components.

 

I've installed the Agentless Managemt Service on the server, configured the ILO as per the documentation, configured SNMP traps on the server but still no joy.

 

I'm getting the appropriate traps sent when I restart the server, etc but I just don't see all the info on the SMH. Why??

12 REPLIES 12
JACOBPAR
Occasional Advisor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

Try this, worked fine for me:
1) Goto start -> run/search -> Services.smc
2) Scroll down the list and find "SNMP Service" -> Right Click -> Properties -> Security Tab
3) Under "Accepted Community Names" look for a "Public" community name. If it's missing, you need to add it. Click "add". Choose "ReadOnly" and enter community name "public".
4) Click Add and then OK to close the windows.
5) Right click the "SNMP Service" and choose "Restart". This will require it's HP dependencies to restart as well, click ok and let it finish

Log back into the HSM Homepage and you should now see everything.
ITIServiceDesk
Occasional Advisor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

Thanks Jacobpar,

 

Unfortunately I'd already done that so I'm still no further forward. Also, you mention the HP dependancies; this machine doesn't have any as I'm using Agentless Management. I used to use the HP Management Agents and have always had success with them. I just thought it would be a good idea to start using HP's new recommended monitoring system as I wouldn't need to keep updating the agents every month or two.

 

So, I'm not having much luck so far - and that's with three brand new Gen8 Proliants. I must be missing something obvious - or maybe Agentless Monitoring simply doesn't work yet.

Torsten.
Acclaimed Contributor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

agentless is perfect for insight rs and sim, but smh needs agents.

Hope this helps!
Regards
Torsten.

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Jorge_Gamboa
Occasional Visitor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

you can not use agents, without agents simultaneously. Or use one or the other. That will cause conflicts on servers G8

ITIServiceDesk
Occasional Advisor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

Torsten,

OK, that kind of makes sense. I'm just not sure why the SMH gets installed automatically when you run Intelligent Provisioning. It's of little use, so why install it? It's a shame it doesn't work without agents because it's got a lot of useful info in it.

Thanks,

Andy.

 

ITIServiceDesk
Occasional Advisor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage


@Jorge_Gamboa wrote:

you can not use agents, without agents simultaneously. Or use one or the other. That will cause conflicts on servers G8


Hi Jorge,

Thanks, but I think you must have misread my post. I'm not using both. I'm only using Agentless Management.

Torsten.
Acclaimed Contributor
Solution

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

>> It's a shame it doesn't work without agents because it's got a lot of useful info in it.

 

Where should SMH get the information from? There are no agents.

 

 

With Gen8 Servers the ILO is monitoring all the hardware and provide the information to an upper instance (Insight RS, SIM etc). The agentless management service provides additional information from the OS to the ILO, so ILO can also report about the OS. But this does not work the other way.

 

So if you use SIM or something related, just stay with agentless monitoring, this prevents a lot of work on the clients OS side.

 

However, SMH gets installed because the same bundle (more or less) is used on pre-Gen8 servers.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
ITIServiceDesk
Occasional Advisor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

Torsten,

I had hoped that the Agentless Management service would communicate with the iLO and pass that back to HP Sim or SMH. I guess it's a very different way of working now, compared to how it's always been. I'll get used to it. At least my HP SIM can see it and reports any problems. The other big win is not having to update the HP agents every month!

Thanks,

A.

Torsten.
Acclaimed Contributor

Re: DL380e Gen8 + Agentless Management = no items shown in Systems Management Homepage

>> The other big win is not having to update the HP agents every month!

This is it. You now can even run OS versions that have no agents available at all and even monitor the hardware. Great.
IMHO you don't need the SMH in such environment, most information you can get from SIM or directly from ILO.

 

 

This will help you too:

 

http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c03488111-1%257CdocLocale%253D&javax.portlet.endCacheTok=com.vignette.cachetoken

 

 

Considerations for choosing
HP Agentless Management

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!