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DL380p No physical disks attached...

 
Maximus72
Occasional Contributor

DL380p No physical disks attached...

HP DL380p Gen 8:

After the Proliant service pack "P03093_001_spp-Gen8.1-SPPGen81.4" has been successfully installed, one of our servers does not start anymore.

There is a message that no disks are installed. See screenshot.

I can start the HP Provioning, but the SSA indicates that no disks have been installed. There is no Smart Array Controller.

Any idea?DL380p.jpg

3 REPLIES 3
sudhirsingh
HPE Pro

Re: DL380p No physical disks attached...

Hi,

Did you see the smart array controller in the POST/Bios ? 

Please check following:

1.Clear NVRam

2.Boot with SPP2017.07/SPP2018.06 and try to reflash smart array firmware and check,

In case above steps does not resolve the issue, i would suggest to raise a case with HPE support.

Regards,

Sudhir

I work for HPE
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Maximus72
Occasional Contributor

Re: DL380p No physical disks attached...

ave reset the BIOS to Factory default, no effect.

During the boot procces the  smart array is not visable.

I will try to downgrade (if possible) to SPP2017.07

sudhirsingh
HPE Pro

Re: DL380p No physical disks attached...

Hi,

it appears you have a bad controller.

Since its not discovered in the POST/BIOS, i doubt fimware update will work/SPP will discover.

Try NVRAM clear with System maintenance switch (S6) on ON postion.

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.

Regards,

Sudhir

 

I work for HPE
Accept or Kudo