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DL385 G2 x 2

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pj_11
Super Advisor

DL385 G2 x 2

Hello,

I was asked to install a scsi card in 2 dl385 g2

Both Servers would get to the point were it says loaded W2003.As the splash screen moves on both Servers say hardware malfunction call hardware support.So basically i am in a very bad position.

I taken the both system down to min config.
Know when of the Servers there is no video.
All lights are green no error led.

The other Server worked then i used parts to see what was wrong with the other still would
not show any post.So i put back the parts in the working Server know i get hardware malfunction.So i am stuffed both are down.

One of the Servers does power on so i am able
to run diags it is strange both have the same
error when i put in the PCI-E scsi.

Checked the IML logs on one of the Servers from
Smart start CD and it has a error of
UNKNOWN CODE3 CLASS20 any ideas would this could might be refering to

Mukesh
13 REPLIES
Blazhev_1
Honored Contributor

Re: DL385 G2 x 2

Hi,

do you install HP branded and supported from the server adapters?

Just in case check :

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01243277&jumpid=reg_R1002_USEN

Not sure if I understood right, but one of the servers shows black screen now, whatever you do?

Pac
pj_11
Super Advisor

Re: DL385 G2 x 2

Hello,

I installed the cards in slot3 when you boot
the server the cards were seen.

Both Servers would say hardware malfunction.
after the windows satrts to load

One Server has a blcak Screen know the other
one boots to windows then fails again with
hardware malfunction i have a P400i CNTRL.

i am wondering if the servers may have a faulty
M/B as i have swapped parts around from each
Server and nothing seems to resolve this.

PJ
Blazhev_1
Honored Contributor

Re: DL385 G2 x 2

Hi,

about the black screen, you can try to use the maintenance switch on the systemboard(see the panel for the location). Set position 1,5,6 to on, or only 6 to on and try again - this will clear NVRAM and will switch to redundant ROM...If same problem you can call HP to replace the sysboard/riser cage...

About the other one, you can boot FW CD to update the firmware :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-a3d64497af4d4cdeb699c2edd3&jumpid=reg_R1002_USEN

Other thread where this code is seen points to memory failure :

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=980307

so you have 1 P400 with OS and you install second P400? Or you installed 2nd card?
Can you give the part number to check if it is supported from the server?
The issue can't occur on 2 server at the same time...something is not suported




Blazhev_1
Honored Contributor

Re: DL385 G2 x 2

further after updating firmware you can try :

Disable the "Legacy SERR for PCI Express" option in the RBSU by performing the following:
Press the F10 key during POST.
Select "Setup Utility."
Select "Advanced Options."
Select "Legacy SERR for PCI Express."
Select "Disabled."
Press the F10 key to save the configuration and exit.


pj_11
Super Advisor

Re: DL385 G2 x 2

Hello,

I have tried the nvram but not the 1,5,6 so i will try this on Monday on the black screen
Server.

The other Server i will try the firmware CD.

Do you know what the UK phone number is for
warranty equipment for Engineer to attend.

I appera to have 2 Servers which have the same problem to start of with then one know
has a black.No matter what i swap it does
not work with what i have to play around with.Going to be a bad week next week.

I will be pick this up on Monday time thanks for your time

PJ
pj_11
Super Advisor

Re: DL385 G2 x 2

I will try this will disable on the.

PJ
Blazhev_1
Honored Contributor

Re: DL385 G2 x 2

Hi,

according

http://welcome.hp.com/gms/uk/en/sz6/contact/phone_assist.html

The tel number is

In-Warranty & Out-of-Warranty
0870 842 2339

HP Care Pack or Contract
0870 842 2330

Hope you get it working. Please update what happened after that...

regards,
pj_11
Super Advisor

Re: DL385 G2 x 2

Hello,

Some good news and bad news.

I updated firmware on one the Servers which
was able to load windows but crash after the
W2003 logo appears it seem to have done the trick matbe i was just lucky on this one but
is back up and running.

The one with the black screen is dead i have
taken it down to min config and swapped parts from a identical server still no joy.
Tried the 1,5,6 switches made no difference.
So i have ordered M/B,Riser card and heatsinks so i should get this lot this afternoon so i will update.

PJ
pj_11
Super Advisor

Re: DL385 G2 x 2

Hello,

Can someome confirm if theses 3 cards are
supported in a DL385 G2.

NC364T SPN:436431-001.
SCSI CHANNEL SCSI CARD SPN:439946-001.
DUAL CHANNEL FIBRE CARD
i have various part numbers on the card
AE312-60001.
407621-001.
QLE2462.

Thanks

PJ
Blazhev_1
Honored Contributor
Solution

Re: DL385 G2 x 2

Hi Mukesh,

according the specs :

http://h18000.www1.hp.com/products/quickspecs/12565_div/12565_div.HTML

436431-001 = HP NC364T PCI Express Quad Port Gigabit Server Adapter 435508-B21

439946-001 = HP SC11Xe Host Bus Adapter 412911-B21

and 407621-001 = HP StorageWorks FC1242SR Dual Channel 4 Gb PCI-e HBA PN : AE312A

are supported from the server...

Regards

pj_11
Super Advisor

Re: DL385 G2 x 2

Great i looked at quickspec earlier but i wanted to double check.I have checked that
2 slots are x8 and one is x4 do theses work
as they should do in a x8 if it is a x4 card.

I have replaced the motherboard & riser card today.I am waiting on the processor heatsinks
which i will in the morning.

So before i take the plunge on the dead Server
i just wanted to make sure this was not caused
by the cards.

Thanks

PJ.
pj_11
Super Advisor

Re: DL385 G2 x 2

Replaced M/B and riser card cage this has fixed the problem.Thank you for all you help.

PJ
Blazhev_1
Honored Contributor

Re: DL385 G2 x 2

Glad to hear this...maybe it was the systemboard only, but the results are important...