ProLiant Servers (ML,DL,SL)

DL385 Intelligent Provisioning Issue? "The software has detected an internal error"

 
krisd443
Advisor

DL385 Intelligent Provisioning Issue? "The software has detected an internal error"

Greetings folks,

I've been doing firmware updates on our proliants as we improve the arrays (SmartCache is great) and after running the most recent SPP ISO (2022.03.0), we were checking and preparing to deploy them when we found that one didn't seem to function correctly in Intelligent provisioning (I was specifically recording steps for one button erase when it said I didn't have authorization, and didn't allow me to log in). It also shows a yellow arrow in the webUI under iLO, when clicked on it says that the software has detected an internal error. I installed the latest Intelligent Provisioning from the support site, but it didn't change anything. It does suggest I download the latest recovery ISO. Is that a thing? I'll attach a clip of what it says, the yellow arrow shows up at the top right of the screen next to various options like job cart, language, power, etc.
I did notice that Intelligent provisioning on multiple machines and a test from a browser all seem to get some kind of certificate error when trying to connect to https://ipupdate.itcs.hpe.com/ - could that be a factor?hpe-intelligent_provisioning_fail.jpg

4 REPLIES 4
Decaen
Occasional Visitor

Re: DL385 Intelligent Provisioning Issue? "The software has detected an internal erro

Same issue here with a ProLiant XL420 Gen10.
The website https://ipupdate.itcs.hpe.com/ cannot be reached.

AmRa
HPE Pro

Re: DL385 Intelligent Provisioning Issue? "The software has detected an internal erro

Have you tried Creating an Intelligent Provisioning update mirror

HPE Intelligent Provisioning - Creating an HPE Intelligent Provisioning Update Mirror

https://support.hpe.com/hpesc/public/docDisplay?docId=sd00001034en_us&docLocale=en_US&page=v33409227.html

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Decaen
Occasional Visitor

Re: DL385 Intelligent Provisioning Issue? "The software has detected an internal erro

@AmRa 

Thank you for this information.

I see that the mirror uses the SPP ISO for firmwares.

Unfortunately, the SPPs are not the latest firmware versions.
For example, the SPP 2022.03 does not include the May 2022 BIOS version.

Is there a solution to have the latest versions of firmware updates on this mirror?

AmRa
HPE Pro

Re: DL385 Intelligent Provisioning Issue? "The software has detected an internal erro

Hi

You can check by create custom SPP, keep baseline SPP 2022.03 and add May 2022 BIOS version

https://spp.hpe.com/custom/#/

Alternative link if above link does not work

https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx

or

Smart Update Manager - Creating a Custom Baseline and ISO

https://support.hpe.com/hpesc/public/docDisplay?docId=a00026608en_us

I am an HPE Employee

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