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DL385: Unsupported Processor

Douglas Chan_1
Occasional Visitor

DL385: Unsupported Processor

I added a second AMD Opteron processor to
a DL385; on start up it recognizes the
additional CPU in socket 2 and displays
the CPU info (which is identical to the
CPU in socket 1 - an AMD Opteron 252).

Then it says the CPU in socket 2 is
an unsupported processor!

Is there an unwritten rule some where
that the CPU must be purchased from HP?
6 REPLIES
C. Beerse_1
Regular Advisor

Re: DL385: Unsupported Processor

Who says the CPU is unsupported?

If it is the OS, then you might need to update your kernel (or OS) to a multi-processor variant. For linux, it should say something like 'smp' if you do `uname -a`.
make everything as simple as possible, not simpler (A.Einstein??)
Tv_3
Respected Contributor

Re: DL385: Unsupported Processor

Hi, Update the BIOS rom of your machine...

http://h18023.www1.hp.com/support/files/server/us/download/22979.html


Sincerly.
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
Douglas Chan_1
Occasional Visitor

Re: DL385: Unsupported Processor

This problem occurs right after power up
(before POST/ before displaying the HP logo).

I have just upgraded my BIOS from A05 3/09/05
to A05 4/30/05. The problem still occurs.

Here's the boot up messages:
============================================

Proliant System BIOS - A05 (04/30/2005)
Copyright 1982, 2005 Hewlett-Packard Development Group, L.P.


1 AMD Opteron(tm) Processor 252 initialized at 2.60 GHz (1 MB L2)
2 AMD Opteron(tm) Processor 252 initialized at 2.60 GHz (1 MB L2)

Unsupported Processor Detected in Socket 2
System Halted!

============================================


As a test, I removed the original system
processor and replaced it with the
new CPU in socket #1 (left socket #2 empty).
It throws the same system error message but for socket #1.
Tv_3
Respected Contributor

Re: DL385: Unsupported Processor

Strange behavior.

Have you installed a PMP module for the second CPU?

Can you swap both cpu's, is he then saying unsupported processor in socket1?

Perhaps your seconds CPU is DOA.
Chaos, Panic or Disaster??? Always Stay Calm, I will fix it.
Terry Hutchings
Honored Contributor

Re: DL385: Unsupported Processor

Judging by what you've said this processor was purchased from somewhere besides as an HP part number:
"Is there an unwritten rule some where
that the CPU must be purchased from HP?"

If you get this error when you purchase a new processor from HP, then the solution is usually to upgrade the system ROM bios, since the newer processor, but has a different stepping. If HP is selling it, then they've implemented support for it in a new rom flash.

If you got the processor from somewhere else, then they may not have added support for the processor stepping you have.
The truth is out there, but I forgot the URL..
Douglas Chan_1
Occasional Visitor

Re: DL385: Unsupported Processor

With regards to the power module - yes,
I purchased a PPM (processor power module), a CPU heat sink, and a hot plug fan for the second CPU.

The CPU is a the only non-HP sourced part.

As mentioned earlier, I tried running the
system using ONLY the new CPU (that is, I removed the original CPU in socket #1 and
replaced it w/the new CPU) and ran into
a similar problem. It detected one CPU and
says the unsupported CPU is in socket #1....

You're probably correct w/ regards to the
CPU stepping; Unfortunate I'll have to
yank both CPUs and clean off all the
thermal grease to compare what's printed on
each processor.