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10-16-2020 11:24 AM - edited 10-16-2020 11:29 AM
10-16-2020 11:24 AM - edited 10-16-2020 11:29 AM
DL385p Gen8 Smart controller error
in the Smart storage administrator for my ProLiant DL385p Gen8 the smart array p420i controller will not show up, the server gives me a 0x13 lookup code
it does show up if I look in the PCI setting of the server
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10-16-2020 08:22 PM - edited 10-16-2020 08:26 PM
10-16-2020 08:22 PM - edited 10-16-2020 08:26 PM
Re: DL385p Gen8 Smart controller error
Hi
Update HPE Smart Array Controller Firmware to latest revision,
POST Lockup 0x13 issue has been fixed in latest HPE Smart Array Controller Firmware,
Please refer Smart Array Controller Firmware revision history.
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_71b2939cd1d84aada5afece82b#tab-history
In addition to above, Please refer below customer advisory for your reference.
https://support.hpe.com/hpesc/public/docDisplay?docId=c05228187&docLocale=en_US
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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10-17-2020 03:36 AM
10-17-2020 03:36 AM
Re: DL385p Gen8 Smart controller error
thank you for the reply
But there is no operating system installed on the server yet so I'm not sure on how to install the updates or install the smart update Manager
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10-17-2020 05:27 PM
10-17-2020 05:27 PM
Re: DL385p Gen8 Smart controller error
Hi
Download HPE SPP iso image and boot your server with HPE SPP iso image to update server component firmware’s.
You can also use SPP interactive mode to update selective component firmware.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]