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DL570 G4 crashes with STOP: 0x0000007F

 
Kopp2
Advisor

DL570 G4 crashes with STOP: 0x0000007F

Hello all,

my DL570 G4 server crashes 2-3 times a week with BSOD:

BugCheck, STOP: 0x0000007F (0x0000000A, 0x00000000, 0x00000000, 0x00000000)
or
BugCheck, STOP: 0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000))

(see attached screenshot from SMH-IML)

OS: Win2k3 Enterprise R2 SP2 x86

RAID: Smart Array P400 (last FW v7.18B)
with SAS Attached box (SAS-18D25. FW 1.00)
10x 146GB SAS HDDs.

HP software version:
-PSP 8.50 w2k3 x86 (except Broadcom NIC 1Gb driver. still 2.8.15.0)
-FW 9.00 (except Broadcom NIC 1Gb firmware. older as 2.1.5.7)

Any ideas to solve it?

Thx in advance.

Ragards,
Juergen Kopp
3 REPLIES 3

Re: DL570 G4 crashes with STOP: 0x0000007F

Hi,

Please update windows. If problem persists, update/remove the antivirus software suite or open a case at the third party antivirus provider.

What is the antivirus software ?
Kind Regards,
Erdogan.
No support by private messages. Please ask the forum!

Accept or Kudo

I am HPE Employee
Kopp2
Advisor

Re: DL570 G4 crashes with STOP: 0x0000007F

F-Secure Anti-Virus for Windows Servers 8.00 build 123.
Kopp2
Advisor

Re: DL570 G4 crashes with STOP: 0x0000007F

Dear Temur,

AV client updated today to the new version:
F-Secure Anti-Virus for Windows Servers 8.01 build 207.

We will see...

PS. Why do you think, it is AV client? Any related problems / info sources?

Regards,
J.Kopp