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DL580 G2 and hung iLO

Bill Ehardt
Occasional Visitor

DL580 G2 and hung iLO

I have a pair of DL580 G2s in two different locations. On both, it appears the iLO is no longer responsding to any commands, any attempts to log in to it, or any attempt to reset it, however I still can ping it.

When I try to reset with the HPONCFG util, it says:

CpqCiRecv() failed (21,15h) General Error detected while checking for firmware
flash.

CpqCiSend() failed (20,14h) ERROR: Unable to communicate with the RILOE-II/iLO.

Anyone have ideas on how to get control of the ilo again?
6 REPLIES
KevinMullins
Occasional Visitor

Re: DL580 G2 and hung iLO

Hi Bill

What firmware version is on the ilo?

Bill Ehardt
Occasional Visitor

Re: DL580 G2 and hung iLO

I believe 1.70, but I cannot even check that anymore.
Bill Ehardt
Occasional Visitor

Re: DL580 G2 and hung iLO

anyone have any ideas on this?
Claire G
Occasional Advisor

Re: DL580 G2 and hung iLO

I also receive the first error, and haven't found a solution as yet.

The second error i've resolved in the past, either by updating sm2user.dll file, or simply waiting for a few minutes.

I hope this helps, and please reply if you've found a solution to the first error.
Ryan Goh
Frequent Advisor

Re: DL580 G2 and hung iLO

Try update your iLO firmware using Firmware Maintenance CD, you can download from HP web site. The lastest patches should be able to solve your problem. If still cannot, I think you might need to contact HP for support.

The Firmware Maintenance CD can download from this link http://h18023.www1.hp.com/support/files/server/us/download/24777.html . Is an ISO file, you need burn it to a CDR before can used. Is a linux bootable CD.

Hope this help. Good luck.

Ryan Goh
Frequent Advisor

Re: DL580 G2 and hung iLO

Can you access iLO through web browser?