- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- Re: DL580 G7 - E7 CPU Support / Socket #3 - Window...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-28-2020 01:38 PM
08-28-2020 01:38 PM
DL580 G7 - E7 CPU Support / Socket #3 - Windows CPLD Code Flasher - Revisit
This issues has been discussed in the past; and i can usually find most all of the firmware i'm looking for.... but this one has proved to be nearly impossible. HELP!!!!
Out of (4) servers, I have (1) DL580 G7 that appears to have had the system IO board replaced in the past. Under no circumstances can i install an E7 processor in Processor #3 slot. The server will not post. (needed to run the optional PCIe board). After a TON of reading, and flashing all the firmware back to the first supported SPP and updating to current, nothing updates the CPLD code. This server (iLO3 diagnostics) has a CPLD - PAL1 version of 0x0E. The other (3) are all PAL1 ver 0x11 and have E7 processors installed in slot #3. this server does post with (3) E7 processors installed in slots 1,2, and 4.... ?????????
As an example here is the CPLD update for a DL980 G7: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-1d6a350eea2249b0a4f5c3b802
All of my investigating points to a non published update/fix that is provided only when needed by tier3 support. Others have been provided this update due to an NMI issue accidently being generated by the CPLD. It's described as CPLD code flasher for windows. It is NOT located on ANY SPP (i have tried them all from 2011 thru 2018). It is not on any FTP or HP SUM source that i can locate. Can anyone help me find this? Obviously i cannot open a support case for this server any longer. (although it was kept under support while in production)
Elsewhere someone indicated that some ROM flashes may update / modify the CPLD code. (i cannot confirm this) i have disected several USB offline ROM installers, and sequencially installed offline ROM's from 2011 through current; thinking that not every bios update might have to update embeded controllers / CPLD etc... Unfortunately rompaq.exe does not give any advanced options to force update embeded controller code even though it might exist....
This is a crazy stupid rabbit hole i'm stuck in... especially when there is a simple resolution. So far the ONLY working resolution suggested is to buy (another) replacement system IO board (ebay) and hope that it's got the proper revision. I should not have to go this route. Especially since we kept this server under support for at least 5 years.
If anyone has access to this unpublished / tier3 fix, OR can point me in the right direction i'd be very thankful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-30-2020 03:39 PM
08-30-2020 03:39 PM
Re: DL580 G7 - E7 CPU Support / Socket #3 - Windows CPLD Code Flasher - Revisit
what i really need is for anyone (knowledgeable) from HPE support to find this in the archive somewhere. please?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-31-2020 12:50 AM
08-31-2020 12:50 AM
Re: DL580 G7 - E7 CPU Support / Socket #3 - Windows CPLD Code Flasher - Revisit
Hello,
CPLD is not part of BIOS. if there is a fix included in CPLD then it is separately available download.
There is no download link CPLD is not available for this model.
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-01-2020 09:47 AM
09-01-2020 09:47 AM
Re: DL580 G7 - E7 CPU Support / Socket #3 - Windows CPLD Code Flasher - Revisit
While i very much appreciate you pointing out the obvious... can i ask if you actually looked at this? i've done my homework.... you restated something said in my first post & asked for Kudos. I Still can't populate socket #3 with a E7 processor. It works with (4) non E7 procs. My (4) other Identical servers work with (4) E7 procs. Others have confirmed this exists, but was only provided via support case.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-04-2020 07:00 AM
09-04-2020 07:00 AM
Re: DL580 G7 - E7 CPU Support / Socket #3 - Windows CPLD Code Flasher - Revisit
Hello,
I would suggest you to have a proper case be logged with HPE for further clarifications.
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]