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DL580 - memory riser accidentally put in PCI slot - wont boot

 
Robert-Buck
Occasional Advisor

DL580 - memory riser accidentally put in PCI slot - wont boot

hi there

One of our junior engineers has accidentally fitted one of the dl580 G5 memory expansion riser boards with attached memory into one of the PCI slots (not quite sure how he managed to squeeze it in, but he did it nonetheless) then powered on the server. Suffice to say the server failed to power on via the ILO. Once the error had been established and the card removed (kept it out of the system completely for the moment), the once happy server now refuses to start at all ..see snippet...

hpiLO-> start /SYSTEM1
status=2
status_tag=COMMAND PROCESSING FAILED
error_tag=COMMAND ERROR-UNSPECIFIED
Failed to power on server.



There is nothing of note in show /system1/log1

My question is this. Is it possible that misplacing a card like this and then powering on the box would have caused permanent physical harm to the server ?



4 REPLIES
Saberus
Valued Contributor

Re: DL580 - memory riser accidentally put in PCI slot - wont boot

Did you put in another memory riser, or make sure that all other memory risers were removed? I think it has to be all matched up on the memory in order to properly boot.

I think powering it on would have only damaged the riser itself, or the memory on the riser, but not the whole system.

Re: DL580 - memory riser accidentally put in PCI slot - wont boot

Go to minimal configuration and clear the server's NVRAM, this might help.
"ITS NOT ABOUT HOW HARD YOU CAN PUNCH, ITS ABOUT HOW HARD YOU CAN TAKE A PUNCH AND KEEP MOVIN' FORWARD!!!"
Torsten.
Acclaimed Contributor

Re: DL580 - memory riser accidentally put in PCI slot - wont boot

Did it smoke and smell?

...

Doing such things will very likely damage something (by shortage etc).

Hope this helps!
Regards
Torsten.

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Robert-Buck
Occasional Advisor

Re: DL580 - memory riser accidentally put in PCI slot - wont boot

Thanks Guys

...Carlos, how do clear the NVRAM ?