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DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

kazuza
Advisor

DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

Got 2 of these HP DL580G7

 

 (696731-xx1) and an aditional 588137-B21 (HP DL580G7 PCI Express Kit)

 

2nd processor was installed to cpu slot3 as instructed

System was installed and was up adn running until having random bsods with same error code as these latest ones on only one of these server (HV02 (lets call it that way)) Bios upgrade to version P65 07/01/2013 and setting power states to High performance  and no c-states resolved issue. This was on October 3rd 2013. Applied to both servers

 

Suddently, from  11th February on, keep having the bugchecks on same server as before:

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000080 (0x00000000004f4454, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000).

 

I also get these on IML:

 

Critical OS 02/12/2014 13:04 02/12/2014 13:04 1 Operating System failure (Windows bug check, STOP: 0x00000080 (0x00000000004F4454, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000))
Critical Host Bus 02/12/2014 13:04 02/12/2014 13:04 1 Uncorrectable QuickPath Interconnect Error (Local interface error status 0x00000000, Protocol error status 0x00000001)

 

BIOS is already P65 10/01/2013 and power settings are all to maximum performance and no c-states

Crash dump analysis gives me nothing but hardware error

 

OS is curently with up to date, so as drivers and firmware for all HP hardware

 

Any suggestions please?

 

4 REPLIES
Suman_1978
HPE Pro

Re: DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

Hi,

 

Try this document:

https://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?docId=mmr_kc-0107482

 

Also perform Insight Diagnostics from Smart Start CD.

 

Thank You!
I am a HP employee.

kazuza
Advisor

Re: DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

Hello

 

Thank You for your input, but i have already done that. Power Management is at maximum performance and processor c-states are disabled

 

Already have a case open with HP . Let's see the resolution for this matter

etodorovv
Occasional Visitor

Re: DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

Hello, 

 

Did you fix the issue? 

Did you replace any parts? 

 

I have the same issue - QPI error and the same bugcheck error. 

 

Thanks in advance!

Spectroscopy
HPE Pro

Re: DL580G7 crashes with bugcheck 0x00000080 - HYPER-V 2012 CLUSTER

Solution : 

FAILURE_BUCKET_ID:  0x80_intelppm!MWaitIdle // (0x00000080) DMA checking

BUGCHECK_STR:  0x80

FOLLOWUP_IP:

intelppm!MWaitIdle+18

FAULT_INSTR_CODE:  ccccccc3

FAILURE_ID_HASH_STRING:  km:0x80_intelppm!mwaitidle

FAILURE_ID_HASH:  {4d921e65-7fcd-f5e4-043a-b02bdcd10b07}

====================

Fault Driver detected !!

//intelppm.sys //

//FAILURE_BUCKET_ID:  0x80_intelppm!MWaitIdle//

//PRIMARY_PROBLEM_CLASS:  0x80_intelppm!MWaitIdle//

====================

Information that needs to be searched:

 

IMAGE PATH: \SYSTEMROOT\SYSTEM32\DRIVERS\INTELPPM.SYS

 

=======================================================

Advisory: intelppm.sys

What is intelppm.sys?

Microsoft intel processor driver that should be located in the C:\Windows\System32\drivers directory.

 

Is intelppm.sys safe?

This intelppm.sys file is safe and should not be considered threat to your computer.

Overallthreat: No
Spyware:No
Trojan:No
Virus: No

 

How do I prevent intelppm.sys from loading?

The intelppm.sys process is part of Microsoft Windows and should not be deleted or prevented from loading each time Windows loads. Doing so could cause errors or Windows to stop working.

 

Questions related to intelppm.sys

If you've recently been getting errors with intelppm.sys it's recommend you uninstall or re-install any programs recently that may have generated this error. If this does not resolve your issue or you have not installed any program recently try recovering Windows back to an earlier copy.

 

Where can I download intelppm.sys?

Because the intelppm.sys file is a Windows Operating System file it is not recommend you download this file from any website. If this file is missing, it is likely other Windows related files are also missing, we suggest re-installing Windows to make sure your issue is correctly resolved.

 


Regards, AVI
CSCB ISS L2 Engineer - EMEA
Global SCupport Delivery
Technology Services, Enterprise Group