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DL580Gen9 : x64 exception type 0d general protection exception

 
Masoud3258
Advisor

DL580Gen9 : x64 exception type 0d general protection exception

Hi ,

How to fixed error?

4 REPLIES 4
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Suman_1978
HPE Pro

Re: DL580Gen9 : x64 exception type 0d general protection exception

Hi,

Any recent hardware or firmware changes done?
This issue could be caused by old firmware of BIOS/iLO or Smart Array Controller.
Or try enabling/disabling UEFI optimized boot in BIOS configuration under Boot Options.

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_sf-EN_US000018431
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04623059

 

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Masoud3258
Advisor

Re: DL580Gen9 : x64 exception type 0d general protection exception

I've upgraded : SPP 10/1/2017

When I turn on the server, it's 50% that I see this red screen error, I can not enter into any settings gonna be like F8 or F9

lesposito
Occasional Visitor

Re: DL580Gen9 : x64 exception type 0d general protection exception

hi, I have the same error on an HPE ProLiant DL580 GEN10 and i can't enter in any setup.

do anyone solved?

aviorp
Advisor

Re: DL580Gen9 : x64 exception type 0d general protection exception

Hello,

This appears to be an issue documented in the following advisory.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05257009

However, kindly log a support case for assistance.