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01-08-2018 04:43 AM
01-08-2018 04:43 AM
DL580Gen9 : x64 exception type 0d general protection exception
Hi ,
How to fixed error?
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01-08-2018 07:58 PM
01-08-2018 07:58 PM
Re: DL580Gen9 : x64 exception type 0d general protection exception
Hi,
Any recent hardware or firmware changes done?
This issue could be caused by old firmware of BIOS/iLO or Smart Array Controller.
Or try enabling/disabling UEFI optimized boot in BIOS configuration under Boot Options.
https://support.hpe.com/hpsc/doc/public/display?docId=mmr_sf-EN_US000018431
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04623059
Thank You!
I am a HPE employee
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01-08-2018 09:51 PM - edited 01-08-2018 10:11 PM
01-08-2018 09:51 PM - edited 01-08-2018 10:11 PM
Re: DL580Gen9 : x64 exception type 0d general protection exception
I've upgraded : SPP 10/1/2017
When I turn on the server, it's 50% that I see this red screen error, I can not enter into any settings gonna be like F8 or F9
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05-23-2019 03:46 AM
05-23-2019 03:46 AM
Re: DL580Gen9 : x64 exception type 0d general protection exception
hi, I have the same error on an HPE ProLiant DL580 GEN10 and i can't enter in any setup.
do anyone solved?
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05-28-2019 02:45 AM - last edited on 11-13-2020 05:27 AM by Parvez_AL
05-28-2019 02:45 AM - last edited on 11-13-2020 05:27 AM by Parvez_AL
Re: DL580Gen9 : x64 exception type 0d general protection exception
Hello,
This appears to be an issue documented in the following advisory.
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05257009
https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_sf-EN_US000018431
However, kindly log a support case for assistance.
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05-08-2020 06:54 AM
05-08-2020 06:54 AM
Re: DL580Gen9 : x64 exception type 0d general protection exception
Hi Masoud,
Did you manage to fix the issue ? As I am getting same error on DL360 Gen 9 server when trying to upgrade the Esxi 6.5 to Esxi 6.7 UP3.
Regards
Mustufa
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