DL585 G2 Unknown events on hplog / server crash

[Gerardo Arceri]

One of our DL585 G2's crashed last night.
the lasts lines on hplog -v output shows:
0014 Unknown 02:31 02/18/2010 02:31 02/18/2010 0001
LOG: Unknown Event (Class 19, Code 0)

followed by an ASR
0012 Critical 03:28 02/18/2010 03:28 02/18/2010 0001
LOG: ASR Detected by System ROM


The BIOS version is:
Version: A07
Release Date: 09/27/2008

PSP Version is 8.3.0
Server is Running Red Hat 5.2 with kernel 2.6.18-92.1.22.el5 x86_64

Any help to determine what caused this ASR and what Unknown Event (Class 19, Code 0) means will be appreciated.

[Elko]

Hi Gerardo,

ASR means Automatic Server Restart, and by rule is caused by some hardware problem. Is possible to boot to system at all, it would be good to see content of /var/log/messages, /var/log/syslog, output of dmesg.

Also you should check iml log by using

hpasmcli -s "show iml" ( you have PSP installed already )

Regards,
Elvirk

[Gerardo Arceri]

Nevermind we ran diagnostics on the servers and found two faulty dimms. System has been running without problems since then.

Thanks a lot

[Gerardo Arceri]

Diagnostics found two faulty dimms (unreported on IML), they were replaced and system is running fine.