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DL585 G5 not recognizing ram above 32gb

 
mvance
Occasional Visitor

DL585 G5 not recognizing ram above 32gb

I recently acquired a DL585 G5, 4 cpu, 128gb ram.  Problem is that I can't seem to get it to recognize ram above 32gb.  I've tested all ram in the outer most 2 slots of all 4 banks and all the ram is good.  As soon as I start populating the next bank I get  errors that th whole bank is bad.  all are 4gb sticks identicall right down to the part#.

4 REPLIES
Fred4
Advisor

Re: DL585 G5 not recognizing ram above 32gb

Hello
You must populate your RAM in a specific order.
You can find the information in this two link
The first is for the DL585 G5

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05284975

The second is a configuration tool that you ca use for the proliant server, selet the type of ram DDR3 or DDR4 and follow the assistant is very easy


https://h22195.www2.hpe.com/DDR4memoryconfig/Home/Legal

Regards

Frédéric

mpvance
Occasional Visitor

Re: DL585 G5 not recognizing ram above 32gb

I beleive I had done that.  The information I found was to populate starting with the slots furthest from the processors.  I started with 2-4gb sticks and got it to boot up succcessfully with 32gb,  Ever since, the panel under the cover I get a code 42 and all the lights for memory next to proc1 are yellow.  I have personally tested all this ram, every stick.  To allevate any error in memory population I enven completely populated EVERY slot with identical 4gb sticks, same error.  One time I did get an error on the proc4 lights, one only, same code 42.

mvance
Occasional Visitor

Re: DL585 G5 not recognizing ram above 32gb

BTW, the second link doesn't work at all, it gives a server error.

mvance
Occasional Visitor

Re: DL585 G5 not recognizing ram above 32gb

I found this page: 

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01446144 

and the very last example has what I have installed, 128GB of ram.

However I don 't understand what "Maximum Memory (Standard replaced with Optional Memory)" means.

 

I still get the 42 under the cover and all the lights on membank one are yellow.