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DL740 cache module replacement

Dee Neth
Occasional Visitor

DL740 cache module replacement

I was sent the documentation for a DL585 and it is just different enought that I was not able to find the it to re-seat or re-place it. So, Here is how it started. We are receiving an error

Cache Accel Parity Errors may require a module. (6046)
A cache accelerator parity error indicates a cache module needs to be replaced. The error information is reported in the variable cpqHeEventLogErrorDesc.

So, upon submitting this yesterday, we were asked to re-seat or replace the cache module. I cannot even find it on the DL740.
9 REPLIES
cnb
Honored Contributor

Re: DL740 cache module replacement

Hi Dee,

Service Guide:
http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c00065003/c00065003.pdf

User Guide:

http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01133945/c01133945.pdf

You may have an optional Smart Array controller installed and that has a cache module. Do you know what model of controller you are using? Can you run ADU and post the controller information?

HTH,
Dee Neth
Occasional Visitor

Re: DL740 cache module replacement

ADU Version 8.10.3.0

Smart Array 5i Controller Specifications

I have already passed by your questions, if I have not answered them, please let me know.
Dee Neth
Occasional Visitor

Re: DL740 cache module replacement

Is there something on that report that will help me indicate if this was installed?
cnb
Honored Contributor

Re: DL740 cache module replacement

Hi Dee,

Did you not find the documentation useful? If you did please assign points. The User guide should help you locate the information you're looking for. If you still need assistance let me know.

Best Regards,
cnb
Honored Contributor

Re: DL740 cache module replacement

Hi Dee,

The 5i is embedded on the DL740 and therefore it's part of the I/O board. See Chapter 8 of the User's guide for more information.

Regards,

Dee Neth
Occasional Visitor

Re: DL740 cache module replacement

Well, unfortunately it showed the on the DL740 that is it embedded. I am not sure what my next step is.
cnb
Honored Contributor

Re: DL740 cache module replacement

Dee,

As it's embedded into the I/O board, that module will have to be replaced or bypass the 5i altogether and install an optional PCI SA RAID controller.

Points welcomed if the information I provided was helpful.

http://forums11.itrc.hp.com/service/forums/helptips.do?#28

Regards,

Dee Neth
Occasional Visitor

Re: DL740 cache module replacement

With it being a cache module, can we just remove it like shows in this video. I started out thinking this was some custom config we ordered with this DL740, and I am wondering what the base unit came with. If we remove this all together what performance hit are we going to take.

http://h20464.www2.hp.com/media/60017B18-8F03-40E8-9745-32AA713D58D8/740_FRU_video_array-board.htm
cnb
Honored Contributor

Re: DL740 cache module replacement

No, that is the "Array Enabler Module" which 'enables' the 5i and the PCI-x I/O module will have to be replaced. There's no cache board it's all embedded into the chip. See the diagram I attached.