ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

 
Pocholo_1
Occasional Advisor

DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Hi, I just purchased Proliant DL380G6 server and during installation of 32bits standard Windows2003 server SO, I get the blue screen memory dump referring to DRIVER_IRQL_NOT_LESS_OR_EQUAL. Looking information on HP's website it seems can be the SAS controller firmware (the Smart Array P410i with version 3.52). I want to upgrade the firmware but all I find are executable to upgrade from the SO but I can't load this, I have to upgrade the firmware on boot the server, from the bios or where. How I can do this or when I can find the firmware for this controller and that auto-run at startup?.

Thank you very much.
12 REPLIES
Torsten.
Acclaimed Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Consider to use the smartstart firmware maintenance DVD.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Thanks for reply. I used it, but the problem is that the firmware from Smart Update DVD is lower than the smart array has. The smart array is 3.52 version and from DVD is 3 version. Any idea else please?.
Thanks.
Torsten.
Acclaimed Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Use the hpusbkey utility, transfer the DVD to USB key and insert the newest firmware from web. Now boot from USB and update.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Download this file and store it under hp/swpackages on the usb stick.

http://ftp.hp.com/pub/softlib2/software1/doc/p2025081362/v49549/filehandler.html?path=/pub/softlib2/software1/sc-linux-fw-array/p1997486963/v65499&files=CP014169.md5,CP014169.scexe&i=MTX-2bc3d0d5a4db40549ee6c97485

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Thanks for reply. Only one question, when I'll get the new firmware, in what folder from usb key I've to copy it?.
Thanks.
Torsten.
Acclaimed Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

I wrote it already - hp/swpackages.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Yes, sorry. I've done, and it has upgrade the firmware correctly, from version 3.52 to versión 3.66. But I've the same problem!!, I'm very worried because I've get also another new server (a DL360 G6) and has the same problem. It's curious because a year ago I got these same two servers (I don't remember the array model) and install the same OS (W2003 standard server) and did't had any problem. Do you know what can be the problem? I've to urgently set up these servers and I don't know to do.
Thanks in advance.
Torsten.
Acclaimed Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Do you use the smartstart CD for installation of the OS?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Thanks for reply. Yes, with and without the smart star cd. Maybe is by my W2003 SO versión, but never had a problem with it in any Hp DL server, and I have four. Now boy two and occurs in these two; I don't understand
Thanks.
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

I'd tried to install from SmartStart cd again and occurs the same, but this time the blue screen says:
DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP:0x000000D1 etc...
HpCiSSs2.sys - Address F7395900, etc...

It's some different, but it stops at same point. I'm looking for information about HpCisss2.sys but the only I find is about upgrade the Smart Array card, but this is already done. I don't know to do.
Thanks.
Steve Begley
Trusted Contributor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Hi Pocholo,

See the following thread:

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/DL360-G6-bluescreen-installing-win-2003/m-p/4771300#M110812

 

You can either do as the Author suggests or (I would preferrably)install W2K3 R2.

Regards,

Steve>b.

Tea break over - back on yer heads!
Pocholo_1
Occasional Advisor

Re: DRIVER_IRQL_NOT_LESS_OR_EQUAL (Upgrade P410i controller)

Thanks for help. I'll try it.
Thanks again for help and your time.