ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

DVD Tray Doesn't Open - Proliant 350ML G4

Mark_547
Occasional Contributor

DVD Tray Doesn't Open - Proliant 350ML G4

Hi,

I push the button on DVD-ROM and the tray doesn't open.

Any ideas what can cause this?


Thank you
3 REPLIES
Timur S Lukovkin
Regular Advisor

Re: DVD Tray Doesn't Open - Proliant 350ML G4

Remove the DVDROM and try to open it manually...sometimes the engine is stuck...when openned manually it usually works again...
Mark_547
Occasional Contributor

Re: DVD Tray Doesn't Open - Proliant 350ML G4

What do you mean "remove DVDROM"?

Is there any way to diagnose the DVDROM?

By the way, when I try to eject DVD via file explorer, nothing happens and errors appear in the event log.

Thank you
Timur S Lukovkin
Regular Advisor

Re: DVD Tray Doesn't Open - Proliant 350ML G4

humm...ok...that sounds like Firmware Issue...use this file in order to update the Firmware on that DVDROM...

This is for the system board:

http://h18007.www1.hp.com/support/files/server/us/download/24656.html

And I need to know what model of DVD Rom are you using on that server. Check that information on Device Manager!