Degraded (Not authenticated)

[unDelite]

Hello,

My server DL120 gen9 Smart Array B140i Controller. Firmware Version 4.50. I used HDD 657750-B21 x2 but in iLO have problem:

Logical Drive 01
Status	 Degraded
Capacity	931 GB
Fault Tolerance	RAID 1/RAID 1+0
Logical Drive Type	Data LUN
Encryption Status	Not Encrypted
-Physical Drive in Port 1I Box 1 Bay 1
Status	 Degraded (Not authenticated)
Serial Number	
Model	MB1000GCEHH
Media Type	HDD
Capacity	931 GB
Location	Port 1I Box 1 Bay 1
Firmware Version	HPGD
Drive Configuration	Configured
Encryption Status	Not Encrypted
-Physical Drive in Port 1I Box 1 Bay 2
Status	 Degraded (Not authenticated)
Serial Number	
Model	MB1000GCWCV
Media Type	HDD
Capacity	931 GB
Location	Port 1I Box 1 Bay 2
Firmware Version	HPGC
Drive Configuration	Configured
Encryption Status	Not Encrypted

how fix this?

Thanks.

[waaronb]

If you have already verified (by looking at the label on the disks) that they are in fact authentic HP drives and authentic Gen8/9 carriers, then you can probably open a case with HP about it.

I did have one server where one (out of 8) drives kept reporting it wasn't authentic.  I opened a ticket with HP and they shipped a new drive but it had the same problem.

I opened the server, looked at the drive bay itself, and the circuit board at the back, where the drives hot-plug, had actually come loose from the bracket itself.  Just loose enough that the SAS connection was okay, but the proprietary connection from the smart caddy wasn't making full contact, so it didn't think it was an authentic drive or carrier or whatever.

I popped the circuit board on the backplane back into place and that was all it needed...everything was fine after that.  This was on a brand new server...it shipped that way.  Weird problem but I'm glad it was an easy fix in my case.  I think I have a photo of it I took in case HP support needed it... Ah, here we go.  These are from a DL380 Gen8 drive backplane so I don't know how that would compare to a DL120 Gen9 but it may help you out, or someone else with a similar problem.

Before, with the corner not "snapped in"After seating the board correctly and pushing the metal retention clip into place