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Degraded State | HP ProLiant ML310 Gen3 v2 Server

JulioL
Occasional Contributor

Degraded State | HP ProLiant ML310 Gen3 v2 Server

HP ProLiant ML310 Gen3 v2 Server

 

The system health indicator (steady blinking amber) indicates the system is in a degraded state. Memory (memtest86), internal fans, and HDD's all pass diagnostic tests.

 

The server is under warranty.

 

I have gone through the HP documentation - what additional specific component tests should be performed to verify the cause of the 'dregraded state' health?

 

Thank you.

3 REPLIES
Torsten.
Acclaimed Contributor

Re: Degraded State | HP ProLiant ML310 Gen3 v2 Server

Gen3?

Is it Gen8 maybe?

 

If Gen8 v2, then connect to ILO, check ILO and IM logs and check status from there.


Hope this helps!
Regards
Torsten.

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lfeldman1
Occasional Advisor

Re: Degraded State | HP ProLiant ML310 Gen3 v2 Server

Yes we need logs first.

 

If the system is reporting a degraded state but all drives are passing diagnostic, then most likely scenario is inconsistent parity due to intermitent drive failures.

 

You need to determine if any drives have fallen out of the array in the past from the logs first.

JulioL
Occasional Contributor

Re: Degraded State | HP ProLiant ML310 Gen3 v2 Server

Pardon the long delay.  Update / logs follow.

 

After updating the iL0 4 firmware the system health indicator reverted to healthy.  

 

localhost:2381 displays health system status.

 

IML Logs (multiple occurences of memory module 4 log entry and stop code 0x00000002).

 

-

 

Critical 30  |  Operating System  |  5/14/2015 14:52  |  1

Operating System failure (Windows bug check STOP: 0x00000050 (0xFFFFF8800CF5C289 0x0000000000000000 0xFFFFF8800182B4A1 0x0000000000000000))

 

Critical 46  |  Operating System  |  16/24/2015 05:49  |  1

Operating System failure (Windows bug check STOP: 0x0000000A (0x00000000496AD1CA 0x000000000000000B 0x0000000000000000 0xFFFFF80001FFF648))

 

Critical 57  |  Operating System 1 6/28/2015 18:26 6/28/2015 18:26  |  1

Operating System failure (Windows bug check STOP: 0x00000019 (0x0000000000000003 0xFFFFF8800BD68170 0x1898E1FA00050CA0 0xFFFFF8800B9E8170))

Critical 62  |  Main Memory  |  23  |  7/2/2015 07:47  |  1 

Uncorrectable Memory Error ((Processor 1 Memory Module 4))

Critical 61 |  Unrecoverable System Error  |  3  |  7/2/2015 07:47  |  1

An Unrecoverable System Error (NMI) has occurred (System error code 0x00000002 0x00040002)