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Disappointed with new DL380 G6 fan noise

Band
Occasional Visitor

Disappointed with new DL380 G6 fan noise

Hello. As in previous article about an ML 350, is seems that G6 series have a noise problem, when cards are added to the riser. Fans always work at 70% making the server extremely noisy.
HP does not accept this as a problem. They claim that 70% utilization of the fan and 60 degrees celcius at I/O board zone is normal and within the specifications of the machine. So they don't intend to do anything about it.

Regards, George
13 REPLIES
Michal Kapalka (mikap)
Honored Contributor

Re: Disappointed with new DL380 G6 fan noise

hi,

i can undrestand, that the noise is a problem (if your desk is in the same room), but also, we have lot of this servers, and the noise is for me not a problem, because they are paced in the datacenter.

HP think that ale servers will be paced some in datacenter, in your case it will be better to run some HW check if someting is wrong.

mikap
Band
Occasional Visitor

Re: Disappointed with new DL380 G6 fan noise

Hello. Well, not all servers are for data centers. there are also mid-sized companies!!
i run hw tests, bios and firmware updates with HP guidance, but nothing. they say it's normal
Michal Kapalka (mikap)
Honored Contributor

Re: Disappointed with new DL380 G6 fan noise

hi,

Hello. Well, not all servers are for data centers. there are also mid-sized companies!!

- yes, i know, please don't be angry on me.

i run hw tests, bios and firmware updates with HP guidance, but nothing. they say it's normal.

- hmm, that strange, look on this thread from ITRC.

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1330426

mikap
Band
Occasional Visitor

Re: Disappointed with new DL380 G6 fan noise

I am not angry on you, don't worry. :-) I appreciate your replies
I read the article. it's quiet as far you don't install cards on the riser, or don't upgrade ilo2 to firmware version 1.75 and above. that's where the problems appears

Read the following, it's exactly the same case, other model. G6 series. HP considers this article irrelevant because it's another model. what can I say?

http://forums13.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1258460380462+28353475&threadId=1338715
Michal Kapalka (mikap)
Honored Contributor

Re: Disappointed with new DL380 G6 fan noise


after reading your post, and the weblink,

it seems to that, you need to waint until HP make/releasse a new firmware.

i can really understand that you are disappointed from this situation, we hade 1 year ago problem with the ELS712 big tape library, and we fixed it after 6 months of
firmware upgrade and replacement of some components, at the and HP solved the problem, with our satisfaction.

mikap
Band
Occasional Visitor

Re: Disappointed with new DL380 G6 fan noise

I don't see how they will fix it, when they don't accept it as a problem, but as normal, "within specifications" behavior.
Anyway, i don't intend to wait. i will get rid of the server and replace itwith an IBM. And of course never again HP.
Michal Kapalka (mikap)
Honored Contributor

Re: Disappointed with new DL380 G6 fan noise

hi,

ok good luck, the IBM x3650-M2, is very well.

hope if you change the branch you will be more satisfied.

mikap
Band
Occasional Visitor

Re: Disappointed with new DL380 G6 fan noise

thanks. i already work with IBM for 10 years, and i am fully satisfied. My mistake to change brand. anyway.
regards
Diego Castelli
Trusted Contributor

Re: Disappointed with new DL380 G6 fan noise

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3884319&prodTypeId=15351&prodSeriesId=3884319&objectID=c02017655

You probably have to upgrade ILO2 Firmware to 1.81 or later.
Bye
Diego C.

MS MCSA Server 2003

HP Accredited Integration Specialist
Kiran Kumar Murari
Occasional Visitor
BDP-IT
Occasional Visitor

Re: Disappointed with new DL380 G6 fan noise

You need to update the ILO 2 firmware.

 

It seems that “if the iLO 2 receives invalid temperature information, iLO 2 will increase the fan speed to the maximum speed to cool down overheated hard drives”. To resolve the issue, an upgrade of the iLO firmware version is required (installing firmware version 1.81 or later).

 

Further information here,

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3884319&prodTypeId=15351&prodSeriesId=3884319&objectID=c02017655

Goutham_Sabala
Esteemed Contributor

Re: Disappointed with new DL380 G6 fan noise

while searching for the fan noise issues resolved , found this in one of the blogs and also couple of users have reportedly resolved the issue 

 

http://scytulip.wordpress.com/2010/04/10/hp-dl380-g6-extreme-noisy-fan/

 

In order to slow the crazy fans, you need
1. Power down the G6 server
2. Disconnect the power cord, and then wait for several minutes
3. Reconnect the power cord
4. Power on the server
5. If there’s no warning, enjoy!

 


Was the post useful? Say thanks by clicking the white KUDOS Star!
Goutham Sabala
Oscar A. Perez
Honored Contributor

Re: Disappointed with new DL380 G6 fan noise

What iLO2 firmware version you have?

 

iLO2 controls the fans in G6. If iLO2 stops responding for some reason, the fans will automatically go up to 100%.

 

We have solved multiple issues that caused iLO2 stop responding in the past 2 years alone. I'd recommend you all to upgrade iLO2 firmware to the latest and greatest. 

 

If you still run into this issue with the latest firmware, I want to know.




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