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тАО08-31-2009 01:40 PM
тАО08-31-2009 01:40 PM
Re: Disappointed with new ML350 G6 fan noise
Our current case no is 4602643536. HP kindy lost our original case no raised in June / July. It must just be there way of leeting us know they care about their customers and the need to actually provde solutions to issues with their products.
Can you please tell us what your case no is Lackb?
Cheers
Webbtech
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тАО08-31-2009 10:37 PM
тАО08-31-2009 10:37 PM
Re: Disappointed with new ML350 G6 fan noise
our Case Nr. ist 4602799265.
Now HP Replace the FAN and the Power Supply.
Today i become the parts.
Parts: SPS-FAN, 92MM
SPS-POWER SUPPLY, 460W
I├В┬┤m not sure it├В┬┤s helps? :-)
Regards
Lackb
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тАО09-03-2009 12:19 PM
тАО09-03-2009 12:19 PM
Re: Disappointed with new ML350 G6 fan noise
Installed a SCSI card and now the fan is runnig at high speed.
Removed the scsi card and the fans running normal again.
Peter
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тАО09-04-2009 01:05 AM
тАО09-04-2009 01:05 AM
Re: Disappointed with new ML350 G6 fan noise
Are you running with the all the latest firmware. This could fix the problem.
You need your ILO and BIOS firmwares upto the latest versions.
AND you also need to update the Power Controller Firmware. This is found in the "firmware" section of the drivers/firmware page.
BIOS, ILO and Power Controller firmware versions are all interdependant on each other for best operation.
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тАО09-04-2009 01:11 AM
тАО09-04-2009 01:11 AM
Re: Disappointed with new ML350 G6 fan noise
Adrian,
Yes to using latest firmwares (and all the updates released since raising the issue in May - grin).
HP tech support have also been able to reproduce the fault which would imply it's a bug and not a config issue or hardware defect.
Thanks for the input,
Iain
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тАО09-04-2009 01:19 AM
тАО09-04-2009 01:19 AM
Re: Disappointed with new ML350 G6 fan noise
i have the latest Firmwares and Drivers
BIOS 2009.07.24
iLO 1.78
Power Management Controller 2.9 (D) (24 Jul 2009)
Ragards
Bernhard
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тАО09-18-2009 08:24 AM
тАО09-18-2009 08:24 AM
Re: Disappointed with new ML350 G6 fan noise
I've now had a reponse from HP, but you're not going to like it...
"Following the update from Product Engineering:
If your customers are seeing the following it is normal.
For G6 system ROMS, it will load different type of fan data/table into the system based on the system configuration for cooling configurations:
Basically, we have:
1P Redundant No PCI cards
1P Non-Redundant No PCI cards
1P Non-Redundant with PCI cards
2P Redundant No PCI cards
2P Non-Redundant No PCI cards
2P Non-Redundant with PCI cards
If customers are seeing FAN#1 = 23% and FAN#2 = 35%, this is BY DESIGN. They are the minimal acceptable fan speed for 1P Non-Redundant with PCI card installed configuration.
If all customers are only seeing fan speeds = 23%, 35% respectively, this is not a problem."
So, its taken 4 months for HP support to come back and say it's meant to work that way. Over this period I've probably wasted a total of 3 days reconfiguring this server, swapping parts and checking diagnotics. I'm sorry but in future I'll stick with another brand of server.
Regards,
Iain
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тАО09-18-2009 08:33 AM
тАО09-18-2009 08:33 AM
Re: Disappointed with new ML350 G6 fan noise
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тАО09-20-2009 11:52 PM
тАО09-20-2009 11:52 PM
Re: Disappointed with new ML350 G6 fan noise
Information from HP
The case is eleviert to our engineering in America.
A New System ROM BIOS!
├в Looking into the ROM code to identify the area where it might have effect on this problem.├в
When exact this Bios released? No Answer
Sincerely
Lackb
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тАО10-04-2009 01:01 PM
тАО10-04-2009 01:01 PM
Re: Disappointed with new ML350 G6 fan noise
Latest drivers/firmware across the board.