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Discovery Failed when running HP Smart Update Manager

DSCRExch
Occasional Visitor

Discovery Failed when running HP Smart Update Manager

I ran the HP Smart Update Manager on several Hp Proliant 380 units running Windows Server 2003. All but on of the updates were successful. One on of my units running Windows 2003 and Blackberry Enterprise Server will not let me run the HPSUM. I receive "Discovery Failed". I have attached a copy of the log file. Can anyone assist.
4 REPLIES
Michael Garner_1
Honored Contributor

Re: Discovery Failed when running HP Smart Update Manager

Please attach a zip file of the files under the directory %TEMP%\hp_sum. These are the trace logs that should tell us why HPSUM is failing in your configuration.

Also, what version of HPSUM (or PSP/Firmware CD) are you using in your tests?

Thanks,
Michael Garner
HPSUM Architect
MatthijsA
Occasional Visitor

Re: Discovery Failed when running HP Smart Update Manager

I have the same error but I run Windows 2008 64bit on a Proliant ML350G5.

Since Support Pack 8.00 (8.11 and 8.15 same result) I only get these discovery errors and I can't upgrade any longer.

Things I have tried:
- I disabled my antivirussoftware (TrendMicro)
- Stopped all Hyper-V servers and services
- I uninstalled parts of HP management suit

Nothing helped. Please advice for a solution.
KarloChacon
Honored Contributor

Re: Discovery Failed when running HP Smart Update Manager

MatthijsA

when you extract the PSP in the folder loom for a file extension .cmd

execute that one and that will install PSP
Didn't your momma teach you to say thanks!
MatthijsA
Occasional Visitor

Re: Discovery Failed when running HP Smart Update Manager

Yes, it worked. Thank you. Although strange that a discovery won't work.

The .cmd just forced all drivers to be installed. Including the ones I don't use.

Thanks again!

Matthijs