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03-14-2013 08:13 AM
03-14-2013 08:13 AM
A Proliant DL189G5 is being used with a Smart Array E200 Controller. The quickspecs for the E200 Controller
http://h18000.www1.hp.com/products/quickspecs/12460_na/12460_na.html
show compatibility with 3 TB drives. Based on this two 3 TB drives were purchased and do not work. A search of forums shows there are a number of complaints about incompatibility issues. Are the quickspecs wrong? If so will they be updated? Troubleshooting with technical support confirmed that the drives are not supported, but no explanation or options were offered. The drives purchased were 625031-B21. The E200 is on firmware version 1.86. The DL180 G5 is on BIOS 2010.10.25 (8 Dec 2010) and BMC 3.20 (B) (22 Jun 2010).
Since this advertised as day that server experts will be available, hoping for a response.
Solved! Go to Solution.
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03-14-2013 08:40 AM
03-14-2013 08:40 AM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
HI,
E200 controller will support only greater than 2TB in a single logical drive. Please check if you have configured all the drives in single logical drives.
Smart array E200 offers:
Up to 6TB of total storage with 6 x 1TB SATA MDL hard drives (3.5")
Up to 2.4TB of total storage with 8 x 300GB SFF SAS hard drives
If configured only 1 logical drive, check the type and size of hard drives you are using.
Also please check the below post, which might help you.
Regards,
Renji V
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03-14-2013 09:46 AM
03-14-2013 09:46 AM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Renji, encouraging input! Will update you later.
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03-14-2013 10:30 AM
03-14-2013 10:30 AM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Hi,
Adding to previous post.
As per Server compatibility matrix, E200 controller is supported on different ProLiant models. : http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-4004ENW&cc=us&lc=en
So, Hard Drive Type, Size, Capacity and maximum number of hard drives supported on E200 Controller varies server to server and we should consider looking at Server quickspecs to understand maximum storage capacity, hard drive type and size supported. DL180 G5 Server Quickspecs : http://h18000.www1.hp.com/products/quickspecs/12903_na/12903_na.HTML#Storage
DL180 G5 Server Quickspecs does not list 3 TB SAS Hard Drive.
DL180 G5 is an entry model server and support the following:
SAS Model: Up to 12.0TB (12 x 1TB Hot Plug 3.5" hard drives)
So 3TB harddrives on E200 we can say not supported in DL180 G5 server but may be supported in other models
Let me see if I find more information on this.
Hope this helps,
I work for HP.
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Cheers!
Ali
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details
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03-14-2013 01:36 PM
03-14-2013 01:36 PM
SolutionWe have been reviewing this issue in regards to 3TB physical drive support for HP SmartArray E200 within HP.
The conclusion is that our quickspecs for the HP ProLiant SmartArray E200 are wrong! We do not support 3TB physical drives to be attached to an SA E200 controller. We apologize for any inconveniene that this might have caused. We are working on getting this updated and changed right at this moment.
The maximum physical drive support for SA E200 is 2TB!
I have documented this in an knowledge document with title: "HP ProLiant Smart Array E200 - Maximum physical drive size support" That should show up in the next hours on www.hp.com/go/HPSC.
Cheers, Jeroen
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03-14-2013 01:45 PM
03-14-2013 01:45 PM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Jeroen, you don't know how much your review and quick action are appreciated! I monitor a site of IT professionals who buy a considerable number of servers. There has been considerable discussion and, as you can imagine, frustration about this issue. Your response and action show why this HP Server Day is so valuable.
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03-14-2013 06:26 PM
03-14-2013 06:26 PM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Thanks Jeroen for confirming the quickspecs is wrong.
In this situation, we may try 8 x 300GB SFF SAS or 6 x 1TB SATA MDL drives in single logical drive to get more storage using capacity expansion.
Renji V
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03-14-2013 11:43 PM
03-14-2013 11:43 PM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
The following link provides the document that Jeroen talked about:
Regards,
Vijayasarathy
Views expressed herein are my personal opinion and are not the views of HPE
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03-15-2013 09:06 AM
03-15-2013 09:06 AM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Renjiv and Vijayasarathy, the additional information you provide is also very much appreciated.
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10-28-2013 01:10 PM
10-28-2013 01:10 PM
Re: E200 controller and 3TB drives incompatible with Proliant DL180G5
Jeroen,
In order to quickspecs we buy 4 x 3TB western Digital Red disks to install in ours Hp Proliant DL180 G5.
So.... now you said that quickspecs is wrong!!!
What can we do now???
Wait for a firmware update?...