Error 1797 - Array Accelerator Read Error

[Matt_134]

Hello Folks,
Does anyone has any idea as to how to fix the following:
1797 - Slot x Drive Array - Array Accelerator Read Error Occurred Array Accelerator is disabled.
Thanks for all the replies.

[Sunil Jerath · Accepted solution]

Hello Matt,
Which type of controller do you have and what is the firmware version?? Assuming you have Smart Array Smart2SL with a firmware of 2.08, you need to update the firmware of the controller and here is the link to download the SoftPaq:
http://h18007.www1.hp.com/support/files/server/us/download/14694.html

Just make the first diskette only.

Regards,

[Matt_134]

Sunil,
Thanks for your quick response. We actually had two servers experiencing the same problem. We were able to fix one of them but the other one still giving the same message. What do we do with the second one?? We do have a spare controller and just dont want to take a chance by replacing the controller and then loosing the data. Any thoughts??

[Sunil Jerath]

Hello Matt,
Just replace the controller. You dont need to worry about data loss because the array information is stored on the HDDs locally.
Cheers,

[Mark Hinkley]

I have the same error "1797" on a Copmpaq Proliant 3000. How can I check which "model" the smart array is and what the firmware number is?

[hassank]

Slot 0 HP Smart Array P400 Controller  (256MB, v7.8) 1 logical drive
1797-Slot 0 Drive Array - Array Accelerator Read Error Occured
   Array Accelerator is disabled

We replaced:

- The cache accelerator  memory module.

- The array accelerator daughter board.

But still have the same error.

Please advise,