ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Error 1797 - Array Accelerator Read Error

 
SOLVED
Go to solution
Matt_134
Contributor

Error 1797 - Array Accelerator Read Error

Hello Folks,
Does anyone has any idea as to how to fix the following:
1797 - Slot x Drive Array - Array Accelerator Read Error Occurred Array Accelerator is disabled.
Thanks for all the replies.
5 REPLIES
Sunil Jerath
Honored Contributor
Solution

Re: Error 1797 - Array Accelerator Read Error

Hello Matt,
Which type of controller do you have and what is the firmware version?? Assuming you have Smart Array Smart2SL with a firmware of 2.08, you need to update the firmware of the controller and here is the link to download the SoftPaq:
http://h18007.www1.hp.com/support/files/server/us/download/14694.html

Just make the first diskette only.

Regards,
Matt_134
Contributor

Re: Error 1797 - Array Accelerator Read Error

Sunil,
Thanks for your quick response. We actually had two servers experiencing the same problem. We were able to fix one of them but the other one still giving the same message. What do we do with the second one?? We do have a spare controller and just dont want to take a chance by replacing the controller and then loosing the data. Any thoughts??
Sunil Jerath
Honored Contributor

Re: Error 1797 - Array Accelerator Read Error

Hello Matt,
Just replace the controller. You dont need to worry about data loss because the array information is stored on the HDDs locally.
Cheers,
Mark Hinkley
Occasional Visitor

Re: Error 1797 - Array Accelerator Read Error

I have the same error "1797" on a Copmpaq Proliant 3000. How can I check which "model" the smart array is and what the firmware number is?
hassank
Occasional Visitor

Re: Error 1797 - Array Accelerator Read Error

Slot 0 HP Smart Array P400 Controller  (256MB, v7.8) 1 logical drive
1797-Slot 0 Drive Array - Array Accelerator Read Error Occured
   Array Accelerator is disabled

 

We replaced:

- The cache accelerator  memory module.

- The array accelerator daughter board.

 

But still have the same error.

 

Please advise,