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тАО02-17-2003 03:59 PM
тАО02-17-2003 03:59 PM
Event 9 error, cpqfcalm and device I/O issues
Have a Proliant DL 380 G2 Windows 2K SP2
Rom Version P24-6/21/2001
Integrated Smart Controller 5i Firmware 1.16 Revision B
Compaq 64bit/66Mhz Fibre channel Host adapter card, drivers??
Integrated with StorageWorks MSA 1000 SAN Array and a StorageWorks SAN switch 16 - EL.
Using Backup Exec and Network Storage Executive 8.6 with the proper agents connected to a StorageTek L40 tape library with an integrated Fibre switch.
Being connected or disconnected to the Fibre switches we are still receiving Error 9's (disk I/O errors) which fail our backup jobs. This happens six times then the following errors occur...
Event ID: 9
Event source: cpqfcalm
Data:
0000: 0f 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......??
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 03 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00
and
Event Type: Error
Event Source: halfinchVRTS
Event Category: None
Event ID: 11
Description:
The driver detected a controller error on \Device\Tape1.
Data:
0000: 0f 00 18 00 01 00 76 00 ......v.
0008: 00 00 00 00 0b 00 04 c0 .......??
0010: 02 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 01 00 00 00 00 00 00 00 ........
0038: 02 c4 00 00 00 3f 01 00 .??...?..
then
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 32770
Description:
A service specific error has occurred.
Adamm Service Error: Write operation failure! (Unexpected block position) Drive="Seagate 0 (STPRS401)", Error=0x00000017
Data:
0000: f0 00 03 00 00 04 a4 1e ??.....??.
0008: 00 00 00 00 0c 00 ......
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 57665
Description:
Storage device "Seagate 0" reported an error on a request to write data to media.
Error reported:
The request could not be performed because of an I/O device error.
.
Data:
0000: 5d 04 00 00 d3 fd ff ff ]...????????
0008: 00 00 01 00 00 00 00 00 ........
0010: 93 03 00 00 ???...
With the problem starting with the controller I was hoping someone could help with the config and errors I described?
Thank you!!
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тАО02-18-2003 11:47 PM
тАО02-18-2003 11:47 PM
Re: Event 9 error, cpqfcalm and device I/O issues
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q154690
As usual, MS says the cause could be a huge array of issues, but jumping through MS's hoops will narrow down the culprit: check to make sure all drivers & firmware are up to date, check cables & termination, check drives for errors, etc.
Do you know which device is being designated as "Seagate 0"? that device is mentioned twice in the errors you put in your post. Is it a hard drive or is it your tape drive? The answer to that question could point you in the right direction.
Good luck,
Alicia
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тАО02-19-2003 01:00 PM
тАО02-19-2003 01:00 PM
Re: Event 9 error, cpqfcalm and device I/O issues
How do you modify the Transfer rate?
The reference to Seagate 0 is the Seagate Utlrium 06242 1460 backup drive. We have two drives in the StorageTek L40, firmware at 0207. There are no errors being generated on the L40 backup library logs.
SCSI port
0 = CD Rom
1 = ATAPI
2 = Cpqcissm compaq SCSI Communicate CISS
3 = ID0 Tape 0
ID1 Tape 1
ID2 Changer, STK L40 0207
Thank you
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тАО02-19-2003 01:40 PM
тАО02-19-2003 01:40 PM
Re: Event 9 error, cpqfcalm and device I/O issues
Where are your tape devices configured? I can't tell if they are on the SCSI, Raid or FC controller. Tape devices are not supported on array controllers.
What is your controller and device config?
Ciao,
Greg
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тАО02-19-2003 03:16 PM
тАО02-19-2003 03:16 PM
Re: Event 9 error, cpqfcalm and device I/O issues
My guess is that cpqFCalm is the Fibre channel but was hoping that someone online could confirm this?
How can I access the controller and device configs?
>>Where are your tape devices configured? I can't tell if they are on the SCSI, Raid or FC controller. Tape devices are not supported on array controllers.
What is your controller and device config<<
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тАО02-21-2003 02:37 AM
тАО02-21-2003 02:37 AM
Re: Event 9 error, cpqfcalm and device I/O issues
We have to equal systems and error is repeated on both.. So error is probably in something we have incommon.
System worked untill two weeks ago.
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тАО02-21-2003 03:11 AM
тАО02-21-2003 03:11 AM
Re: Event 9 error, cpqfcalm and device I/O issues
There is software TMSC from HP Compaq for testing library. All the tests are completed successfully.. Interesting is the fact that Veritas usually puts drives offline when almost any kind of error occurs. Something like this is not happening here.
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тАО02-21-2003 05:05 AM
тАО02-21-2003 05:05 AM
Re: Event 9 error, cpqfcalm and device I/O issues
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тАО02-21-2003 01:28 PM
тАО02-21-2003 01:28 PM
Re: Event 9 error, cpqfcalm and device I/O issues
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тАО02-22-2003 10:54 AM
тАО02-22-2003 10:54 AM