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тАО03-22-2005 10:18 AM
тАО03-22-2005 10:18 AM
Event ID error 9 and ID 24683
ID 9--The device, \Device\SCSI\CPQCISSM1, did not respond within the timeout period.
ID 24683-- SCSI bus fault occurred on Storage box 0,, port 1 of Array Controller [Embedded].
This may result in a "downshift" in transfer rate for one or more hard drives on the bus.
At the customers request the sys bd has been replaced but did not help. The server is running PSP 7.10 the latest the customer wiil allow and all Bios's are up to date. I have also updated the 5x/6x controller driver to ver 5.64.0.32 and still no help. This server will not pass QA until this is resolved please help.
Joseph
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тАО03-23-2005 12:29 AM
тАО03-23-2005 12:29 AM
Re: Event ID error 9 and ID 24683
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тАО04-09-2005 01:47 AM
тАО04-09-2005 01:47 AM
Re: Event ID error 9 and ID 24683
Than
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тАО04-09-2005 05:38 AM
тАО04-09-2005 05:38 AM
Re: Event ID error 9 and ID 24683
I received following answer:
"This problem is being investigated by HP and is caused by the HP Insight Diagnostics Edition for Windows (The replacement for the Survey utility etc.)"
Resolution/Workaround :
http://forums1.itrc.hp.com/service/forums/qu
estionanswer.do?threadId=785018
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тАО04-11-2005 02:10 AM
тАО04-11-2005 02:10 AM
Re: Event ID error 9 and ID 24683
Have you already solved that trouble? I have the same with another server ML 370 G3 with Smart Array 6404, connected to MSA30. I updated firmwares, Bios and drivers, but the warning is in the event log again.
Thank you
Jan
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тАО04-11-2005 04:29 AM
тАО04-11-2005 04:29 AM
Re: Event ID error 9 and ID 24683
Even with the HP Insight Diagnostics Online Edition for Windows uninstalled the problems are occurring. Have reinstalled but no luck. All BIOS are up to date especially with the 6400 as there are loads of problems to do with Downshift Errors and false reporting of battery conditions.
Problem occurs on our DL380 G3├в s and DL580 G2├в s.
One thing I did try that looks like might of fixed the problem on one DL580 G2 was deleted the drive / logical drive, removed all the physical drives from the array, put them back in, in a different order and recreated the array. Also you might want to check that the firmware on the drives is up
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тАО04-11-2005 05:34 AM
тАО04-11-2005 05:34 AM
Re: Event ID error 9 and ID 24683
I have this error on ALL 12 NEW ML370 G4 servers we received recently with 6400 and 641 raid cards.
According http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=785018
we can just ignore this error.
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тАО09-30-2005 06:05 AM
тАО09-30-2005 06:05 AM
Re: Event ID error 9 and ID 24683
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тАО09-30-2005 08:54 AM
тАО09-30-2005 08:54 AM