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External Storage System Power Supply: General Failure

David Werner_4
Occasional Visitor

External Storage System Power Supply: General Failure

I have several machines with the Smart Array 5300 Controller in SLot 3, External Storage units attached. Proliant Support Paq 6.40 installed. The IML is filling up with the message:

External Storage System Power Supply: General Failure (Slot 3, Power Supply 1)

, along with the Events Event ID: 24591 & 24592). They appear one right after another, first 24591, then 24592.

Event ID: 24591
"CPQCISSE,24591,Warning,None,,, Redundant Power supply 0 of External Storage device on Port 2 of Array Controller in slot 3 has reported a fault. "

Event ID: 24592
"CPQCISSE,24592,Information,None,,, Redundant Power supply 0 of External Storage device on Port 2 of Array Controller in slot 3 is now operational; or has been removed from the chassis.

The message is also marked Green: 'Repaired'.



Any ideas as to what is going on here?

7 REPLIES
Chanler Childs
Frequent Advisor

Re: External Storage System Power Supply: General Failure

Is this happening on all of your systems that have an external storage shelf or just 1 of them?

If its just 1 unit, then I'd suspect the power supply or chassis has a fault.
Brian_Murdoch
Honored Contributor

Re: External Storage System Power Supply: General Failure

David,

Please make sure that the CPQCISSE.SYS notification driver is at revision 5.44.0.32 or higher. If it isn't then download the later version from following link.

http://h18004.www1.hp.com/support/files/storage/us/download/18460.html

I hope this helps,

Brian

David Werner
Occasional Visitor

Re: External Storage System Power Supply: General Failure

We have approximately +2000 servers and it is only happening on 3 of them. Just by luck, they are all in the same site.

All 3 servers have 'Proloaint Support Paq' 6.40 installed so CPQCISSE.SYS has version 5.48.0.32.
Chanler Childs
Frequent Advisor

Re: External Storage System Power Supply: General Failure

Any chance those 3 units are plugged into the same circut?
Kuno Vogt
Occasional Advisor

Re: External Storage System Power Supply: General Failure

Hello Werner

We got the same problem on 4 of our dl 380g3 server! how could you solve the problem?

THX Kuno
Kuno Vogt
Occasional Advisor

Re: External Storage System Power Supply: General Failure

the CPQCISSE.SYS version on our servers is 5.48.0.32. so it must be something diffrent any idea?
g. kuno
Jim Heather
Occasional Visitor

Re: External Storage System Power Supply: General Failure

We have the same problem. Error show up 1x or 2x per day, but sometimes two or three days go by with no errors. Event 24592 immediatly follows event 24591.

CQPCISSE.SYS version is 5.52.0.32