Failed to clear Integrated Management Log

[Thomas Olsen_1]

Hi

I have a server giving me a failure on the IML. Since the server is functioning perfectly fine I would like to clear this log entries so the status should be OK.
However, I am not able to clear it. If I select one of the entries and click on "Mark selected items repaired", it still shows up in the list. I have also tried "Mark all items repaired" and "clear all IML entries", but with the same result.

Anyone seen this before?

Thanks.

/Thomas O

[Michael Richter]

Hi Thomas,

may u can attach a screenshot from your iml!?
Are the items which arre marked as repaired also shows as repaired items?
lat quest.: which agent version is running?

there are 3 ways to clear the logs:
- IML Viewer
- HP Insight Diagnostic -> IML
- clear NVRAM



Cheers
Michael

[Igor Karasik]

Thomas,
check you have READ/WRITE (or READ/CREATE) SNMP community string defined as well.

[Rajashekar Chintakunta]

Hi Thomas,

You need to add a community String with Read_Write access in the SNMP to be able to modify the IML from within SMH.

1 You could use Start>Programs>HP/Compaq System Tools>Compaq Integrated Management Log Viewer> LOG(in the menu at the top - Log)>Clear All Entries

2 Open SNMP Services goto Security Tab under Accepted Community String Click on Add -> Private (String Name) -> Read_Write(Rights).

Regards,
Raj.

[Thomas Olsen_1]

Hi Igor / Michael

Thank you both for your reply.

The version of IML I am running is v5.3.0.0 as part of Proliant Support Pack 7.50.

I am accessing the IML log from the System Management Homapage, under Logs. See attached screenshot of the log.

I have public and private SNMP community strings defined, but both are READ ONLY. If I change one/both to READ CREATE, I get an error in IML when trying to close any events. The error is "The set attempt failed. Performing sets requires that a community string with set access be present on the ssytem. Set must be enabled in the HP management agents."

From HP System Management Homepage, I also went to Settings\SNMP & Agent Settings and changed SNMP Sets to ENABLE.

The result is that I am still not able to clear any events in IML.

One thing to mention is that I have not rebooted the server after any of the above changes as this server is in production.

[Thomas Olsen_1]

Hi Rajashekar Chintakunta

I followed your procedure and cleared all events and changed rights for community private to READ WRITE, but I still get the same error when trying to clear events through the IML (through System Management Homepage / Log).

Do I need to restart the server for the changes to take effect?

Thanks.

/Thomas O

[Igor Karasik]

>>One thing to mention is that I have not rebooted the server after any of the above changes as this server is in production.


You need at least restart HP management agents. I typically do this operation with Control Panel->HP management agents->SNMP settings->Clear all thresholds

[Rajashekar Chintakunta]

Hi Thomas,

Restarting the server is not required.

But you could restart the SNMP, Other HP services and check if the issue gets resolved.

HP Services: HP Foundation sevice, HP SMH.

Does it give any error message when you attempt to clear the logs or just the screen refreshes without any change.

Regards,
Raj.

[Thomas Olsen_1]

Hi Raj

I restarted the services you suggested, but I still get the same error when selecting "Clear All IML Entries". See attached for the error.
My SNMP configuration is:
public = READ ONLY
private = READ WRITE
Accept SNMP packets from localhost only

Thanks.

[Rajashekar Chintakunta]

Hi Thomas,

Try upgrading the JVM and check if that helps.

Download FREE - Java Runtime Environment Version 5.0 Update 6

Visit the following site:

http://www.microsoft.com/mscorp/java/

Select Sun Microsystems under Java Runtime Solution and proceed to install the JVM.

or

http://www.java.com/en/download/windows_ie.jsp

And install the SW. It will install ActiveX component first than JVM.

Regards,
Raj.