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Failed to open communications port

Occasional Visitor

Failed to open communications port


i have a problem with server ML370 G5 and UPS R3000 XR communication port

1. Firmware Maintenance CD version 7.61 (28 Nov 06)
2. Smart Start CD v7_70
3.Microsoft Windows Server 2003 R2 Standart x64 Editions
4. HP PowerManager 4.1

AND i can't find UPS with HPPM_4.1 in any communications ports (COM) also i don't see UPS in device MANAGER

p.s. i test this UPS with ML370 G2 and G3 he is communicating. Server can't find any divice in communications port (COM). Also not any errors and warnings in System or Application events.

how fix it???????