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тАО12-12-2010 09:09 AM
тАО12-12-2010 09:09 AM
Fimrware upgrades: Please read and respond
The Catch 22 is HP engineers won't speak to you until your firmware and drivers are up to date. When I install them, the hardware completely fails 50% of the time. This round took out Exchange for a day and now my SQL server for at least a day, its been 24 hours since I called on my Carepaq.
How many of you run into firmware issuss and crashed hardware?
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тАО12-12-2010 09:18 AM
тАО12-12-2010 09:18 AM
Re: Fimrware upgrades: Please read and respond
It depends on how you are upgrading the firmware.
Use offline method to upgrade server h/w firmware using latest Firmware DVD available on HP website.
About FC HBA firmware update do take advice from HP remote support team by logging a case.
Also provide the full system details like server model, existing firmware etc.
hope this helps,
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тАО12-12-2010 09:39 AM
тАО12-12-2010 09:39 AM
Re: Fimrware upgrades: Please read and respond
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тАО12-12-2010 10:19 AM
тАО12-12-2010 10:19 AM
Re: Fimrware upgrades: Please read and respond
use the latest Firmware DVD 9.20 (B) (2 Dec 2010) as I remember few issues with previous version of firmware DVD.
Best practices :
disconnect all the external storage and other devices.
YOu may update everything else except FC HBA through this DVD.
for FC HBA firmware update, please take assitance from remote support team as I'm not pretty sure about its dependies and configuration before applying firmware. Log a case with HP only for FC HBA firmware updates and follow their recommendations.
thanks,
Aftab
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тАО12-12-2010 12:27 PM
тАО12-12-2010 12:27 PM
Re: Fimrware upgrades: Please read and respond
I was planning to upgrade to a C7000 Blade Center and DR site with C3000 Blade Center. if the firmware is this flaky, I might not go with HP.
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тАО12-12-2010 06:05 PM
тАО12-12-2010 06:05 PM
Re: Fimrware upgrades: Please read and respond
Catastrophic system error or failure generally means some h/w failure. So you may run the HP offline diagnostic to verify the same.
I also had some Firmware issues with older version but DVD 9.2 worked fine.
thanks,
Aftab
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тАО03-02-2011 08:14 PM
тАО03-02-2011 08:14 PM
Re: Fimrware upgrades: Please read and respond
I have had terrible issues with firmware. But believe it or not, this makes me do it more. And by that I mean, I would rather do firmware udpates daily and get to know the associated issues, than be suprised by them.
As you said, HP won't talk to you any other way.
Failed hard disk? No problems, it's hot swappable. Except you can't get a replacement because your Smart Array is one version behind, and upgrading takes a reboot.
I've been there many a time.