Firmware Update Failes

[daleblack]

I'm attempting to run the firmware update CD on a Proliant ML350 G6 server by booting to the firmware update CD. When I attempt and automatic or interactive update, i receive a message, Unable to access HP Update Manager. (Not verbatim, just what I remember.) I have windows small business server 2008 installed. After booting the server, I can't access the network and sharing center to update the IP address information. I also have received blue screens 0xC5, 0xC2 bad pool caller, 0x50 page fault in HPUSBXSC.SYS. The server was constantly rebooting. I was able to disable USB in the BIOS and get server to boot. I'm at a loss for what could be causing the problems. I have built many many HP proliant servers and have never seen this. Your help would be greatly appreciated.

[cnb]

Dale,

Exactly *which* Firmware CD version are you trying to boot?

Is the CD/DVD drive locally attached or are you using virtual media via the USB port?

More info is needed.

Rgds,

[daleblack]

I'm using version 9.20b, 2 Dec 2010 on DVD. Cold boot to DVD. The Firmware update screen comes up but I get the error when trying to do interactive update. Automatic update just tries to run then reboots the server with no message.

[daleblack]

And it IS a locally attached DVD drive.

[cnb]

First, look at the iLO IML log files to see why the server faulting. Can you connect to the iLO console and take a look at the POST and log messages.

Here's the Service Guide to help locate some of the area to check:

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=3884315&targetPage=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc00300504%2Fc00300504.pdf

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=3884315&targetPage=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc01704616%2Fc01704616.pdf

Anything there?

HTH


Rgds,

[daleblack]

I couldn't get either of those links to work. However, I can't get to ilo because I can't configure the NIC. I have no network access. IML doesn't report anything related to firmware update. It only says that the nic is offline and has previous entries from before the array was configured.

[cnb]

Hmmmm, see if this one works:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64180&taskId=135&prodTypeId=15351&prodSeriesId=3884315

You can also configure the iLO in BIOS if it is enabled.

Rgds,

[daleblack]

That link worked. Thanks. Let me see what I can figure out. Thanks for your help.

[cnb · Accepted solution]

Dale,

You're welcome and Welcome to the ITRC Forum!

We use a point system to show thanks, so if any of this is helpful, please see this link:

http://h30499.www3.hp.com/t5/help/faqpage/faq-category-id/kudos#kudos

Best Regards,


-cnb

[daleblack]

Not completely resolved but I suspect I may have a hardware problem as well. Opened a case to replace system board due to USB anomalies and firmware issues.