ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Firmware Update Hard Disks Proliant DL 360 G5

Kita2012
Occasional Advisor

Firmware Update Hard Disks Proliant DL 360 G5

Firmware Update Hard Disks Proliant DL 360 G5 is not possible.

 

Executing the HP exe-Files e.g. cp013563.exe

 

gives the following message

 

The software will not be installed on this system because the required hardware is not present in the system or the software/firmware doesn't apply to this system.
 
There were no devices found that could be loaded with the ROM Image.


Press 'Close' to exit Setup.

 

The Hardware is present and I took the right HP Files

Who can help ?

11 REPLIES
PGTRI
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

Can you please provide the modell number of the hdd with the current firmware version and the FW version of the smart array controller?

 

Thank You!

 

regards,

How to Say Thank You? Just click the KUDOS!
Cederberg
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

The HP file your refering to is for the following productID's: DG072ABAB3, DG072BB975, DG146ABAB4, and DG146BB976.

 

Are your Harddrives of one of thoose ProductID's?

 

you can try downloading the new HP SPP http://www.hp.com/go/spp and see if it detects any new firmware for the drives..

Kita2012
Occasional Advisor

Re: Firmware Update Hard Disks Proliant DL 360 G5

Hi,

 

Model number hdd: DG146ABAB4; Firmware HPD7

Controller: P400 Firmware 7.22

 

Thank you!

 

best regards

PGTRI
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

Try with the FW from the follwoing link.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-4f28884b3f954bad8b7766cdf5&lang=en&cc=us&mode=5&

 

Thank You

 

regards,

How to Say Thank You? Just click the KUDOS!
Kita2012
Occasional Advisor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

it also did not work with the FW from this link.

 

thank you

best regards

PGTRI
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

The current FW HPD7 is too old (from 2007).   Try  to update the FW "step by step". You can find the older versions under revison history.

 

Thank You!

 

regards,

How to Say Thank You? Just click the KUDOS!
Kita2012
Occasional Advisor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

the step by step update was tried first when I had this problem. It is not possible to make an update also with the next firmware of HDP7.

 

I forgot to mention:

I have no problem with my Servers running the Windows Server 2003R2. The update on this servers is working.

 

The problems appear only on my Servers running with the Windows Servers 2008R2 operating system.

 

thank you

best regards

PGTRI
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

I guess the BIOS is up to date.

Can you please attach an ACU report from  the server?

 

Thank You

 

regards,

How to Say Thank You? Just click the KUDOS!
Kita2012
Occasional Advisor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

BIOS is up to date

I did attach the report

 

thank you

PGTRI
Honored Contributor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

hmm, i'm out of ideas / have you tried an offline udpate?

 

regards,

How to Say Thank You? Just click the KUDOS!
Kita2012
Occasional Advisor

Re: Firmware Update Hard Disks Proliant DL 360 G5

hi,

 

yes I did.

thank you for your support

In case that I find a solution for this problem,  I 'll post it

 

best regards