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Firmware Updates - DL165 G7 w/Smart Array P410

arivet
Occasional Visitor

Firmware Updates - DL165 G7 w/Smart Array P410

Hi,

 

I have a DL165 G7 setup with Windows Web Server 2008 R2, and a Smart Array P410 controller, which is configured with RAID1. A couple of months ago there was an incident where the server shut itself down due to overheating. Upon further examination of the SNMP logs it appears that the server sensed that all of the fans were removed (see the log posted below). Later on the server was physically inspected to determine if there was a fan failure, but all of the fans were found to be functioning normally.

 

I am not sure why this happened, but I am wondering if updating the BIOS would be a good idea since it has been over two years since the system has had any driver/firmware updates. I am also wondering if updating the firmware would cause any issues with the RAID/controller configuration. 

 

If the issue is not firmware related what other things would cause this issue?

 

Please advise if able.

 

Thanks and regards.

 

SNMP Logs 

 

S.No

Time (10/31/2013)

Event

 

 

 

1

4:56:32 PM

The process C:\Windows\system32\sysdown.exe (csserv) has initiated the restart of computer csserv

on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown

Reason Code: 0x80070000

Shutdown Type: restart

Comment: HP ProLiant System Shutdown Service: System is too hot or has lost cooling.

2

4:56:32 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '2'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

3

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '3'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

4

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '4'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

5

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '5'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

6

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '6'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

7

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '7'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

8

4:56:33 PM

System Information Agent: Health: Fan Removed. A hot-plug fan has been removed from the system.

Chassis: '0'; Fan: '8'

[SNMP TRAP: 6039 in CPQHLTH.MIB]

9

4:56:32 PM

Fan 1 has been removed.

10

4:56:32 PM

Emergency shutdown initiated.

11

4:56:33 PM

Fan 2 has been removed.

12

4:56:33 PM

Fan 3 has been removed.

13

4:56:33 PM

Fan 4 has been removed.

14

4:56:33 PM

Fan 5 has been removed.

15

4:56:33 PM

Fan 6 has been removed.

16

4:56:33 PM

Fan 7 has been removed.

17

4:56:33 PM

Fan 8 has been removed.

18

4:56:43 PM

All services down one by one

19

5:00:29 PM

The operating system is shutting down at system time 2013-10-31T21:00:29.935088700Z.

20

7:14:23 PM

The operating system started at system time 2013-10-31T23:14:22.610798500Z.

2 REPLIES
Suman_1978
HPE Pro

Re: Firmware Updates - DL165 G7 w/Smart Array P410

Hi,

 

Updating BIOS and HP ProLiant G6/G7 Lights-Out 100 Remote Management firmware is a good option to fix few issues.

Updating Smart Array controller firmware does not change the current settings.

 

Before updating do check the "Revision History" for change logs.

 

Thank You!
I am a HP employee.

Re: Firmware Updates - DL165 G7 w/Smart Array P410

 

 

 

 

Clear IML logs and then update the server’s BIOS and ILO firmware. Swap the fans. If the issue persists, then the issue may be that the thermal sensors on the system board might be affected by the over-heating issue so it may require swapping. This may require contacting HP Support for analyzing the issue.

 

 

 

Regards,

 

Vijayasarathy 

I work for HPE
Views expressed herein are my personal opinion and is not the views of HPE
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