ProLiant Servers (ML,DL,SL)

Gen10 HP Smart Storage Administrator does not load and throws Kernel Panic

 
termcap
Occasional Contributor

Gen10 HP Smart Storage Administrator does not load and throws Kernel Panic

I have a DL380 Gen 10 Server with disk configuration 12LFF + 3LFF + 2SFF. The raid controller is P816i-a

Sometimes, when I go to F10 and try to start the HP smart array administrator, the HP smart array administrator does not load and I get kernel Panic.

Please note, this kernel panic is not the OS kernel, but the kernel that drives the HP smart array administrator. Infact I do not have any OS installed on my server yet.

Question 1: Is this a known problem and is there a fix for this ?

Question 2: Will this affect the integrity of my raid data or is it limited to HP smart administrator software alone ?

Thanks,

2 REPLIES 2
Harsh_b
HPE Pro

Re: Gen10 HP Smart Storage Administrator does not load and throws Kernel Panic

Hello termcap, 

Please check the same after flashing the latest Intelligent provisioning version 

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_d508a93be3eb424c8306e0ebea#tab5

Regards

 

I am an HPE employee
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Harsh_b
HPE Pro

Re: Gen10 HP Smart Storage Administrator does not load and throws Kernel Panic

Hello  @termcap , 

Please let us know if reported issue fixed after Intelligent Provisioning update ?

Regards 

I am an HPE employee
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