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03-31-2020 01:09 AM
03-31-2020 01:09 AM
Gen10 System Reset without manual intervene
IML:
Critical CPU Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000018, Bank 0x00000003, Status 0xBE000000'00800400, Address 0xFFFFFFFF'811E3F3D, Misc 0xFFFFFFFF'811E3F3D). xx/yy/zzzz 3:02 1 Hardware
Critical CPU Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBE000000'00800400, Address 0xFFFFFFFF'811E3F3D, Misc 0xFFFFFFFF'811E3F3D). xx/yy/zzzz 3:02 1 Hardware
Caution UEFI Uncorrectable Error Detected on the Previous Boot. Error information logged to the Integrated Management Log. xx/yy/zzzz 3:02 1 Hardware
Event Logs:
Informational Power on request received by: Automatic Power Recovery. xx/yy/zzzz 3:03 1 Maintenance, Administration
Informational Embedded Flash: Restarted xx/yy/zzzz 3:02 1 Firmware
Informational Server power restored. xx/yy/zzzz 3:02 1 Maintenance, Administration
Caution Server reset. xx/yy/zzzz 3:02 1 Maintenance, Administration
Will above Hardware related erros may cause "System Reset" withuot any manual Intervence.??
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04-01-2020 10:22 AM
04-01-2020 10:22 AM
Re: Gen10 System Reset without manual intervene
Hello,
I hope all is well.
Please follow the below steps to fix the issue.
- Update the Bios with the latest 2.32
- Update the SPS firmware & Innovation Engine (IE ) firmware with the latest.
- Update the iLO5 firmware. ( however no fix related to the reported issue)
- Set the Workload profile to ‘High-Performance Compute’ and monitor the server.
b)If the issue persists, Set the Workload profile to ‘Virtualization – Max Performance’ and monitor the server.
OR
Set workload profiles as High-Performance Compute (HPC) in RBSU. Please refer below screenshot.
Advisory: HPE ProLiant, Synergy and Apollo Gen10 Servers - Servers Configured With Intel Xeon Scalable Performance Processors May Experience A Bank 3 Or Bank 4 Uncorrectable Machine Check Exception
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00090359en_us
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]