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Getting Event ID 9 and 8217 on DL360 array

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Trevor Cotton
Occasional Visitor

Getting Event ID 9 and 8217 on DL360 array

This DL360 Generation 1 server has been working fine. Configured with two drives in the internal bays mirrored on the integrated array controller. Running W2000 server.
Friday at 7pm for no reason I can find I started getting Event ID 9 errors in the system event log (see full error below.)
The system is set to reboot automatically at 2am every morning. When it reboots I get errors in the log about SCSI IDs 2-15 not responding.
The online array configuration utility shows no errors and shows my two disks (SCSI ID 0 and 1) are mirrored and the logical volume is fine.
Apart from the event logs, the server is running OK.

Any ideas on why the array controller would suddenly decide that it is missing 14 drives?
What is the best way to reconfigure the array controller without loosing data?

Thank you!

BIOS 11/15/2002
Array Firmware 1.50
Array driver 5.14.0.0
Windows 2000, SP4
PSP 7.0

Event Type: Error
Event Source: cpqarry2
Event Category: None
Event ID: 9
Date: 6/7/2004
Time: 2:09:07 AM
User: N/A
Computer: CITRIXXP1
Description:
The device, \Device\Scsi\cpqarry21, did not respond within the timeout period.
Data:
0000: 0f 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 09 00 04 c0 .......Ã
0010: 01 01 00 50 00 00 00 00 ...P....
0018: 01 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 03 00 00 00 07 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........

Event Type: Error
Event Source: CPQDAEN
Event Category: None
Event ID: 8217
Date: 6/7/2004
Time: 2:10:29 AM
User: N/A
Computer: CITRIXXP1
Description:
Hard disk drive FAILED: SCSI port 2, ID 9, of the Compaq Integrated Smart Array Controller. Failure Code: 0x13
Data:
0000: 00 00 00 00 05 00 50 00 ......P.
0008: 00 00 00 00 19 20 35 e4 ..... 5ä
0010: 00 00 00 00 00 00 00 00 ........
0018: 0c 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ......
2 REPLIES
JohnWRuffo
Honored Contributor
Solution

Re: Getting Event ID 9 and 8217 on DL360 array

Trevor:

Get your SmartStart 5 CD and boot with it.
Run the System Configuration and save the config (hopefully it does not find new items)
Hit F10 and save...
Next, run the Array Configuration Utility and make sure the Mirror is seen and has the configuration settings you intend for it. Save this configuration.

I have seen doing this "re-save" has made odd errors like this multiple ghost drives disappear.

G'luck!
Enjoy!
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kcpant
Trusted Contributor

Re: Getting Event ID 9 and 8217 on DL360 array

as explained by john, the event errors sent by you says that either one of your HDDs not responding in time, or the hard disk is bad, but, it is not neccesary that this event error is correct. it may occur if your RAID configuration have a duplicated(ghost) image of array.
PreSales Specialist