HELP HP Proliant ML350 Black Screen

[Micheal Raji]

We have a HP server whos screen has suddenly gone black. I have changed the dislay no change. I also tried to connect using remote desktop still the same result. Any help will be appreciated.

Thanks

[James ~ Happy Dude]

Hello Micheal,

1) Change monitor.
2) Change Cable.
3) By pass KVM (if Any)
If still no results...
4) Replace System board.
(also check if you can PING the server)

Regards,
James.

[Micheal Raji]

Thanks James.

1. Have changed Monitor.
2. No KVM
3. Can ping
4. All services are up and running.

Every thing appears ok except.you cannot see any thing.

[James ~ Happy Dude]

Thats quite "POSSIBLE" Micheal.

The Embedded Graphics Card Died on you !

Call HP support to have the system board replaced.

Regards,
James.

[Micheal Raji]

Thanks.

The embedded graphics card is not even in use. We have an external PCI-X card with NIC on it

[Micheal Raji]

Thanks.

The embedded graphics card is not even in use. We have an external PCI-X graphics card with NIC on it

[Micheal Raji]

James

I will change the PCI-X graphics card and see if that makes any difference. I wonder though how that will affect accessing the server using remote desk top

[KarloChacon]

hi

"4. All services are up and running."

how do you know this? are computers using resources from this server?

if you have a PCI video card, have you tried using the embedded one?

regards

[Micheal Raji]

Karlo

Users are using resources on the server plus i used "the manager another computer on a different server to look at the state of the HP". but i can not see any thing on the display or through remote desk top

[James ~ Happy Dude]

Oh ! I see !

Let us know the Outcome !

Regards,
James.