ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

HELP slow network, high pings, proliant 6500

 
Jason Cook
Advisor

HELP slow network, high pings, proliant 6500

Hi and thanks for looking,
I have a serious problem. I have been fighting with this for days. i recently aquired a compaq proliant 6500. I am testing it out on my small home network which consists of one 2k3 server and one workstation. Network performance on my LAN has allways been fine.

I installed 2k3 server onto the proliant and joined it to the AD domain. As soon as i had it set up i noticed network performance was extremely slow. Even files smaller than 2MB will take 5 minutes if they even transfer before timing out. Internet access proved to be equally slow.

In order to remove my network from the troubleshooting process i removed the proliant from my doman and connected it directly to my ADSL modem. No hub, no switch, no router. Internet performance was still terrible. Around 30kbps when it should be closer to 1400kbps (what i get from any other machine on the LAN).

pings to other machines on my lan will time out, then ping high, then the occasional >1ms.
Pings to the net do the same thing. I am totally confused.


If anyone has ANY ideas at all please help me out here. I have tried 3 different lan cards and 3 different network cables. I am positive at least that it isn't a problem within my network because i get the same results with the proliant connected directly to the net via the ADSL modem.


Thanks for any help

J.

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\julien.WIKKEDPC>ping 192.168.0.13

Pinging 192.168.0.13 with 32 bytes of data:

Reply from 192.168.0.13: bytes=32 time=1953ms TTL=128
Reply from 192.168.0.13: bytes=32 time=2000ms TTL=128
Reply from 192.168.0.13: bytes=32 time=998ms TTL=128
Reply from 192.168.0.13: bytes=32 time=1997ms TTL=128

Ping statistics for 192.168.0.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 998ms, Maximum = 2000ms, Average = 1737ms

C:\Documents and Settings\julien.WIKKEDPC>ping 192.168.0.13

Pinging 192.168.0.13 with 32 bytes of data:

Reply from 192.168.0.13: bytes=32 time=341ms TTL=128
Request timed out.
Request timed out.
Reply from 192.168.0.13: bytes=32 time=2884ms TTL=128

Ping statistics for 192.168.0.13:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 341ms, Maximum = 2884ms, Average = 1612ms

C:\Documents and Settings\julien.WIKKEDPC>

that is a ping from my workstation to the prolaint. pinging from the proliant to any other machine on my lan, or to the net, gives very similar results.








11 REPLIES
Prashant (I am Back)
Honored Contributor

Re: HELP slow network, high pings, proliant 6500

Hi,

If we bypass any other networking device and try to connect the workstation and server only then try to ping the server. then what is the out come.

Regards,
Prashant S.
Nothing is impossible
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

You mean by use of a crossover cable? If so i can grab a crossover cable from work today and will try it when i get back home tonight.

Thanks,

Jason.
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

here is the ping result from my workstation connected directly to the proliant via crossover cable.

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\julien.WIKKEDPC>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Documents and Settings\julien.WIKKEDPC>ping 192.168.0.3

Pinging 192.168.0.3 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\julien.WIKKEDPC>ping 192.168.0.3

Pinging 192.168.0.3 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 192.168.0.3: bytes=32 time=2013ms TTL=128
Reply from 192.168.0.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2013ms, Average = 1006ms

I ran ping twice, that is pretty much how it goes no matter how many times i try to ping. Results from the proliant are identicle. The loopback pings out fine and the other machine pings back just as eratically. I am going to try yet another network card (not that i really think it's going to help).

Thanks again,

Jason.
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

I used smartstart 5.5 (now 2k3 support i hear) set the system partition and booted from the 2K3 disk to install server 2k3. Could this cause a problem? I did install the 2003 support pack for 6500 server. Would a newer version of smartstart help? I don't really see how. Then again this whole problem has me completely stumped. :|


Please help,

Jason.
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

no change with 4th nic card. tried reinstall of OS, no change. Per advise of HP uninstalled tcp/ip then reinstalled latest HP driver for NC3131 nic. No change.

If anyone has ANY ideas at all please give me a shout.


Jason.
Roger Faucher
Honored Contributor

Re: HELP slow network, high pings, proliant 6500

Jason:

Before doing the install, did you install the latest BIOS and firmware(s) from here:

http://h18023.www1.hp.com/support/files/server/us/locate/69_1105.html

You say you installed the Proliant Support Pack; was it version 7.00A? If not, get it at the same link.

My only other suggestion would be to try a conventional W2K3 install (without SmartStart) and then install PSP 7.00A and see if that makes a difference.

Hope something here helps.

Make a great day!

Roger
Make a great day!

Roger
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

I did make sure the firmware was latest version. The PSP i installed was 7.00a. I will try to install without smartstart. If that doesn't worked i planned on trying a win2k install. I will not be able to have the server do what i need running win2k, but at least that will tell me if it's a problem with OS compatability. I thought that if i get everything working in 2k and then upgrade to 2k3 perhaps.....


Thanks,

Jason.
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

Best i can tell, there is no way to configure an array on the raid controller without the smartstart disk. Am i mistaken ?


Jason.
Prashant (I am Back)
Honored Contributor

Re: HELP slow network, high pings, proliant 6500

Hi Jason,

Since problem we are getting is intermediate. We need to proceed with step by step

What is the length of the connection cable ?
Have we tried to change the cable ?
Is the Nic's firmware/Driver updated ?
What is the status of ping from server itself when we are failed to ping from workstation?
At the same moment if you try to run the HP Daignostic tools does it report any error information ?
Have we tried with any other nic instalaltion on the same server ?

Regards,
Prashant S.
Nothing is impossible
Jason Cook
Advisor

Re: HELP slow network, high pings, proliant 6500

Tried different cables, even a crossover cable directly to a workstation. Reinstalled OS several times. Tried different OS. One thing i noticed was a problem installing the network adapters and the primary video. They were flagged in device manager after each time i loaded an OS. Event viewer reported "could not connect to the IRQ specified". On a hunch i removed the lights out remote board, and reinstalled 2k3 server. Everything is a beaut now.

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\julien.WIKKEDPC>ping 192.168.0.3

Pinging 192.168.0.3 with 32 bytes of data:

Reply from 192.168.0.3: bytes=32 time=1ms TTL=128
Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
Reply from 192.168.0.3: bytes=32 time<1ms TTL=128
Reply from 192.168.0.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.0.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\julien.WIKKEDPC>

Thanks you guys for the advice. I don't think i'll be needing the remote board anyway. But if i do i'm pretty sure i can get it working.


Jason.

Prashant (I am Back)
Honored Contributor

Re: HELP slow network, high pings, proliant 6500

Hi,

which NIC we have
since i was reaidng 2 infomration as if now it might help you.

-------------------A-----------------------
PLATFORM:
ProLiant 1200, ProLiant 1500, ProLiant 1600, ProLiant 1850R, ProLiant 2500, ProLiant 3000, ProLiant 400, ProLiant 5000, ProLiant 5500, ProLiant 6000, ProLiant 6400R, ProLiant 6500, ProLiant 7000, ProLiant 800, ProLiant 8000, ProLiant 8500, ProLiant 850R, ProSignia 200, ProSignia 300, ProSignia 500, Prosignia Server 740

MARKET GEO:
Worldwide
DATE:
November 1999
LAST UPDATED: 16 January 2003

SUBJECT:
NIC on Compaq Remote Insight Board/PCI May Stop Responding

--------------------------------------------------------------------------------
DESCRIPTION
On the above-mentioned Compaq servers, the network interface controller (NIC) on the Compaq Remote Insight Board/PCI may intermittently stop responding. The affected Remote Insight Board/PCI is Option Part Number 294013-xxx or 294064-xxx and has firmware Versions 1.04 through 1.06.

When the NIC stops responding, the board is inaccessible through a 'ping' or browser interface. However, the board is still accessible through the Compaq Management Agents via the server NIC and the Compaq Insight Manager Console.

This issue may occur when the Remote Insight Board/PCI receives an unusually large number of DHCP packets within a short period of time.

PRODUCTS AFFECTED
This issue affects the above-mentioned Compaq servers configured with a Compaq Remote Insight Board/PCI (Option Part Number 294013-xxx or 294064-xxx) with firmware Version 1.04 through Version 1.06.
RESOLUTION/SOLUTION
To resolve this issue, upgrade the Remote Insight Board/PCI firmware to Version 1.07 (or later), which is available as Compaq SoftPaq SP10626 and downloadable from the Compaq website: www.compaq.com/support/files

To work around this issue, either reset the Remote Insight Board/PCI through the Control Panel or power down the server, then remove and reseat the Remote Insight Board/PCI.



--------------B---------------------------
PRODUCT:
ProLiant 1200, ProLiant 1500, ProLiant 1600, ProLiant 1850R, ProLiant 2500, ProLiant 3000, ProLiant 400, ProLiant 5000, ProLiant 5500, ProLiant 6000, ProLiant 6400R, ProLiant 6500, ProLiant 7000, ProLiant 800, ProLiant 8000, ProLiant 8500, ProLiant 850R, ProSignia 200, ProSignia 300, ProSignia 500, Prosignia Server 720, Prosignia Server 740

MARKET GEO:
Worldwide
DATE:
October 1999
LAST UPDATED: 17 July 2002

SUBJECT:
Link Error Using Compaq Fast Ethernet

--------------------------------------------------------------------------------
DESCRIPTION
On the above-mentioned Compaq servers containing an Intel chipset-based Compaq network interface controller (NIC), the Compaq Fast Ethernet NIC driver ptfn1000 (package) for UnixWare 2.1.X fails to link with the kernel and produces a link error. The Compaq Fast Ethernet NIC driver is part of the Compaq Extended Features Supplement (EFS) Version 2.26A and is included with the SmartStart Release 4.30.

NOTE: The SoftPaq version of the Compaq SoftPaq EFS Version 2.26A for SCO UnixWare 2.1.X does not exhibit this issue.

PRODUCTS AFFECTED
This issue affects any of the above-mentioned Compaq servers containing an Intel chipset-based Compaq NIC running UnixWare 2.1.X and Compaq SoftPaq EFS Version 2.26A.
RESOLUTION/SOLUTION
To resolve this issue, first determine whether a Compaq server contains an Intel chipset-based Compaq NIC. The user can view the server device information using Compaq Insight Manager, Compaq System Configuration Utility, or Compaq Server Diagnostics Inspect Utility. The model information for an Intel chipset-based Compaq NIC contains either the name ''Intel'' or begins with the letters ''NC.''

Once it is determined that the server contains an Intel chipset-based Compaq NIC, then the user can download the Compaq SoftPaq EFS Version 2.26A for SCO UnixWare 2.1.X by implementing the following:

Download SoftPaq SP6219 that is available from the Compaq website:
ftp://ftp.compaq.com/pub/softpaq/sp6001-6500/sp6219.exe

Extract the ptfn1000 package described in the Softpaq instructions. Instructions for installing SoftPaqs are available on the Compaq website:
ftp://ftp.compaq.com/pub/softpaq/sp6001-6500/sp6219.txt

Remove the currently loaded ptfn1000 package by issuing the command:
Pkgrm ptfn1000

Install the new package and configure the NIC.
NOTE: SoftPaq SP6219 may not be the latest available version. To search the latest available version, perform the following:
Access the following location on the Compaq website:
www.compaq.com/support/files/others.html

On the ''SoftPaqs by Division, Category, and Language'' page, click the link for the appropriate language under the ''Systems'' division heading and ''Drivers'' category heading.

Use the browser's ''find'' feature (accessed by simultaneously pressing the Ctrl+F keys) to find all occurrences of SP6219. If SoftPaq SP6219 has been superseded, the ''find'' feature will locate the note (in the latest SoftPaq information) indicating that the latest SoftPaq supersedes SoftPaq SP6219. If SoftPaq SP6219 has been superseded, download and execute the latest available version.


Regards,
Prashant S.
Nothing is impossible