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HP Array Configuration Utility errors

Aferraccioli
Occasional Contributor

HP Array Configuration Utility errors

Hi Everyone, I've setup linux on a Proliant DL360 G5 and I'm trying to get the remote Array configuration going

I've setup the HP home page, and also the diagnositic tool which seems to be running, but when trying to execute the array configuration utility Im getting the following errors:

ps: error while loading shared libraries: libdl.so.2: cannot open shared object: No such file or directory

grep: error while loading shared libaries: libc.so.6 cannot open shared oject file: No such file or directory

Cannot run because of HP System Management Homepage is not started or uninstalled


=======================

Problem is is all these files exist and the homepage is running... any ideas?

Going crazy!
6 REPLIES
Abdul Wahab
Advisor

Re: HP Array Configuration Utility errors

I am facing the same problem . Did you find the solution? help!
meredith shaebanyan
Occasional Advisor

Re: HP Array Configuration Utility errors

Try downloading and installing the newest psp (proliant support pack) for linux.
Yayat
Frequent Advisor

Re: HP Array Configuration Utility errors

Hi,

I got the same problem too, what is the solution in the end ? please share the info ! Thank you in advance.

Yayat
Blazhev_1
Honored Contributor

Re: HP Array Configuration Utility errors

hi,

If with the latest ACU you still have the same problem, you can try :

login as root :

#/etc/init.d/hprsm stop

#ldconfig

#/etc/init.d/hprsm start

regards
Yayat
Frequent Advisor

Re: HP Array Configuration Utility errors

Here is what I got on my system.

[root@localhost ~]# cpqacuxe
ps: error while loading shared libraries: libdl.so.2: cannot open shared object file: No such file or directory
grep: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
Can not run because of HP System Management Homepage is not started or uninstalled.
Please try to use /etc/init.d/hpsmhd start to start it.
[root@localhost ~]# cpqacuxe -R
ps: error while loading shared libraries: libdl.so.2: cannot open shared object file: No such file or directory
grep: error while loading shared libraries: libc.so.6: cannot open shared object file: No such file or directory
Can not run because of HP System Management Homepage is not started or uninstalled.
Please try to use /etc/init.d/hpsmhd start to start it.
[root@localhost ~]# service hpsmh status
hpsmh: unrecognized service
[root@localhost ~]# service hpsmhd status
hpsmhd (pid 2681 2637) is running...
[root@localhost ~]#

As your advice then I restart hprsm, but the result remain the same. I will try to reinstall my OS and HP PSP trough LDU again then see what will happen.

Regard,
Yayat
Frequent Advisor

Re: HP Array Configuration Utility errors

First, ensure your snmp service is running for the HP SMH to work.
#service snmpd status
Verify that kernel, kernel-headers, and kernel-devel have the same version, eg:2.6.18-53.el5
#rpm -qa|grep kernel
Install HP SMH using HP LDU from smart start CD. Mount smart start CD ROM to eg:/mnt/cdrom/
#cd /mnt/cdrom/compaq/csp/linux
#./install.sh
Follow the wizard and wait till it finish.

Verify you have array controller driver isntalled.

#rpm -qa|grep cpq_cciss
it should show something like cpq_cciss-2.6.x.x

Verify the driver modul is loaded.

#lsmod
it should show cciss module listed there.

If not you should remove the cpq_cciss first.

#rpm -e --noscripts cpq_cciss
Verify that your redhat-release is supported OS.
#cat /etc/redhat-release
If your OS is Red Hat or CentOS it should be like "Red Hat Enterprise Linux Server bla bla"
In my case my OS is CentOS 5.1, so I have to edit /etc/redhat-release to be "Red Hat Enterprise Linux Server release 5.1 (Tikanga)". Centos is not supported OS but it is Red Hat Clone.
#vi /etc/redhat-release

Download the cpq_cciss package that support your running kernel. Dont forget to download the .txt file for that package so you can read what kernel are supported by that cpq_cciss version.
Install the cpq_cciss driver

#rpm -ivh cpq_cciss....
If you get no error then it should work.
Run the cpqacuxe that isntalled by HP LDU in earlier step.

#cpqacuxe

Login to your HP SMH, click ACU link in Storage Group.

Done, good luck

Yayat