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HP DL Gen Firmware Update Problems

DanielPullen
Occasional Advisor

HP DL Gen Firmware Update Problems

Good Afternoon

 

We have a HP G8 running Xenserver 6.1 for citrix, I’m trying to update our Raid controller P420i from 3.42 to 3.54.

 

When i press F10 to access the intelligent provisioning services the software loads and finds a list of updates, I click continue it checks the servers hardware.  I can then select the updates to install and click next to review them and click install, as soon as I click install a box pops up with a red cross and no text.

 

I then downloaded the Smart Firmware DVD extracted the ISO added my firmware update into the packages folder and rebuilt the ISO and booted to it through the ILO and again received an error.

 

I have attached screenshots.

 

Any help would be much appreciated.

 

Thanks

15 REPLIES
DanielPullen
Occasional Advisor

Re: HP DL Gen Firmware Update Problems

I have updated the Intelligent provisioning services software to 1.40 and the firmware updates now work correctly, however it doesn’t find the latest firmware for my raid controller P420i, the current firmware is 3.42 and the latest is 3.54.

 

Why doesn’t it find the latest update?


Thanks,

 

DanielPullen
Occasional Advisor

Re: HP DL Gen Firmware Update Problems

Update

 

I have created a bottable USB using the HP USB tool and added the firmware into the swpackages folder, attached the USB to the ILO rebooted the server pressed F11 and selected one time boot from USB, it starts to boot and all looks fine and then i get something similar to the below

 

Loading vmlinuz-rhel6i386...............................
......
Loading initrd.img-rhel6i386............................
......
Ready.
Probing EDD (edd=off to disable)... _

 

Its hangs with the EDD message and the server needs rebooting.

 

Does anyone have any ideas?

 

Thanks,

mo3ph8us
Advisor

Re: HP DL Gen Firmware Update Problems

Hi Daniel,

 

please tell me what is now the current status for the update !

Did you have also try to use SUM to update the system ?

 

 

Greetings

Marcus

For a better Understanding ....
DanielPullen
Occasional Advisor

Re: HP DL Gen Firmware Update Problems

Hi mo3ph8us

 

Thanks for your response.

 

I have tried updating via USB,DVD and also through the Intelligent services to no avail.

 

The problem i have is the firmware update is not included within the standard Smart update DVD and i need to add it into the swpackages folder.

 

Please see my earlier message regarding edd=off problem.

 

Thanks,

mo3ph8us
Advisor

Re: HP DL Gen Firmware Update Problems

Hi Daniel,

 

please note that the Smart Start DVD is not recommended for Gen8 Servers.

To update the a Gen8 Server please use the SPP (Support Pack for Proliant)

Download the SPP from www.hp.com/go/spp 

Open the the download and search for hpsum.exe or something like this.

You can execute this tool on you client. You can choose a source regarding the HP FTP and

a destination, for example the server IP.

After that HP SUM will check the installed FW and if the ftp has somthing new.

 

It is a easy tool to make the server up to date.

 

Greetings

Marcus

For a better Understanding ....
DanielPullen
Occasional Advisor

Re: HP DL Gen Firmware Update Problems

As mentioned in my original post the server has Citrix XenServer installed and not windows so I can't just download a .exe and run it.

 

My only option to get the raid controller is to download the smart update DVD and modify the firmware included and then either put it on a USB or mount the ISO.

 

As previously mentioned when i boot from USB all seems well into I get the edd=off problem.

 

Thanks,

 

Torsten.
Acclaimed Contributor

Re: HP DL Gen Firmware Update Problems

>> I then downloaded the Smart Firmware DVD extracted the ISO

 

 

What version???

 

 

You should use SPP02.2013.


Hope this helps!
Regards
Torsten.

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DanielPullen
Occasional Advisor

Re: HP DL Gen Firmware Update Problems

Yes thats the one I used, the latest one from February 2013.

 

But the firmware update wasn't released to the end of May 2013 and therefore is not included on the DVD.

 

That’s why I used the HP USB utility to put the ISO onto a USB stick and then added the package into the swpackages folder.

 

The server then boots from the stick but gets stuck on the edd=off message.


Thanks,

 

kkpro
Regular Advisor

Re: HP DL Gen Firmware Update Problems

I have the same problem on Proliant 360p Gen8. It (intelligent provisioning services) says that all firmware is up to date, but this is not true. Probably I'll also try SPP, but just don't understand, why HP marketed this option, if it doesn't work ??

saxa
Advisor

Re: HP DL Gen Firmware Update Problems

Daniel,

 

navigate to the download site of the firmware for your controller.

 

Download the CP020320.scexe file; check it's MD5 sum (should be 1dc0880c5526efa382a86f727b788336).

 

Stop all running VMs: you will need to reboot the server.

 

Login to your XEN server via ssh. Copy the file to /tmp. Make the file executable. Execute the file (./CP020320.scexe). Follow the instructions.

 

Cold reboot the server (complete shut down, 10 sec wait, unplug the power cord, all the same backwards).

 

Have fun...

kkpro
Regular Advisor

Re: HP DL Gen Firmware Update Problems

By the way, I got the following reply from HP:

"It seems that firmware upgrade through Intelligent Provisioning is currently disabled. Reason is unknown for us at this point"

:(

YerLANGuy
Occasional Visitor

Re: HP DL Gen Firmware Update Problems

I have the same problem with a BL660c Gen8; created a USB Bootable stick with PSP Sept2013 and added the EXE and MCEXE files for the CPLD 'critical fix' (Document ID: c03885073). I am running VMware ESXi 5.1u1 and am sick and tired of having to jump through hoops like some circus animal to install the critical fixes that HP publish for their kit.

 

When will HP acknowledge that people are running ESXi 5.1 on their Gen8 blades and start delivering an elegant way of delivering these patches to same?

 

Loading SPP2013090/vmlinux.....

...

Loading SPP2013090/initrd.img...

...

...

...

...ready.

Probing EDD (edd=off to disable)...

 

 

 

 

 

 

YerLANGuy
Occasional Visitor

Re: HP DL Gen Firmware Update Problems

I found a workaroud on this site here: http://h30499.www3.hp.com/t5/HP-BladeSystem/SmartStart-8-50-BL680c-G5-hanging-on-hardware-probe/td-p/4669317

 

Basically we have to hack  the cfg files after we create a Bootable USB stick, many thanks to the poster Robert_Boyd.

Saeedr
Occasional Collector

Re: HP DL Gen Firmware Update Problems

for workaround this problem you should  mount SPP ISO in ISO manager program and go to "system" folder ,open isolinux.cfg and add edd=off option after each nox2apic option and save it then you should regenerate ISO file with new isolinux.cfg file and boot server with the new ISO.

this workaround tested with SPP 2014-09 

 

 

S-HP
Occasional Visitor

Re: HP DL Gen Firmware Update Problems


Saeedr wrote:

for workaround this problem you should  mount SPP ISO in ISO manager program and go to "system" folder ,open isolinux.cfg and add edd=off option after each nox2apic option and save it then you should regenerate ISO file with new isolinux.cfg file and boot server with the new ISO.

this workaround tested with SPP 2014-09 

 

 


I have tested the steps that Saeedr posted with SPP 2014-09 and they do work. 

 

1. Mount ISO

2. Copy to local folder

3. Open isolinux.cfg

4. Search for nox2apic

5. Add edd=off after each instance (nox2apic edd=off)

6. Save file

7. Create new ISO image

8. Boot off image

 

Best wishes,

Steve