HP DL120G6 P212 Raid Controller Hang: Debugging ?

[Matthew Darcy]

I have a HP DL120G6 server, currently running RHEL 6.2

The machine has 2 x 147GB Sata disks.

upon booting the machine if I press F8 to enter the P212 raid controller setup, I am presented with the blue menu screen with options to create array etc.

However I cannot move the menu items with the keyboard, the screen is hung and does not respond to any input.

I have tried with different USB and PS2 keyboards that are known working.

I suspect a fault with this raid controller but I don't know how to actually run a diagnostic on it.

The reason I am not sure of the issue is if I boot into RHEL 6 and use the command line tools to create a raid 0 mirrorarray , it works and creates an array (this can be confirmed working if I don't press F8 and allow the machine to boot I see one logical disk presented) if I then delete that array with the command line tools, the 1 logical disk presented message is replaces with no logical disks defined, Press F8 to create one messages, which if I press F8, I am again entered into the blue admin menu, but I am again unable to use the keyboard to move the cursour.

so the raid controller appears to be working fine, just not the menu system.

I can use the keyboard to move around the bios functionality fine, just not the raid controller menu.

Any suggestions on debugging or resolution would be most welcome.

[Goutham_Sabala]

Hi Matthew

Workaround : Boot the server from the Smart Start and Go to Array Config utility which will assist in creating a array

Diagnostics : Also Smart start has diagnostic for the controller which could identify issues with the controller.

[Johan Guldmyr]

Workaround: if you have iLO you can configure it while accessing the remote console.